DevOps Engineer

Responsibilities

and Duties Support

• Record and classify received Incidents and undertake an immediate effort to restore a failed service as quickly as possible Assign unresolved Incidents to appropriate teams Log all Incident/Service Request details, allocating categorization and prioritization codes Keep users informed about their Incidents’ status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) Provide investigation and diagnosis of all Incidents and Service Requests Verify resolution with users and resolve Incidents in Connect. Wise Escalate Major Incidents to the Manager Escalate Incidents at risk of breaching Service Level Agreement to the Manager Document troubleshooting steps and service restoration details Create and submit knowledge articles Provide specialized investigation and diagnosis of all Incidents and Service Requests Monitor and optimize Infrastructure usage – Linux/AWS Professional Services
• Liaise with the Project Management team for effective product implementation for clients Reporting to Project Management team on assigned projects Hire, train, mentor and track progress of professional services team members Perform and oversee product implementation and configuration as per requirements Perform Proof-of-Concept implementations as per requirements Timely communication with clients at various stages of the project implementation Technical Skills : Mandatory skills
• Knowledge in IAM (Identity & Access Management), Linux, AWS, MySQL, Domain Controllers, Single Sign On, MFA Preferred: Authentication Protocols: Implementing Single Sign-On (SSO) using industry-standard protocols: SAML 2.0, OIDC, OAuth 2.0, WS-Fed, and MFA solutions. User Lifecycle: Including automated provisioning and deprovisioning, role assignments Directory Services: Experience in Azure Active Directory (Azure AD) and traditional Active Directory