Energy Assistance Technician (EA Tech)

East Missouri Action Agency has an opening for a Seasonal Energy Assistance Receptionist/Technician. The purpose of this position is to determine client eligibility for the Low Income Energy Assistance Program and other energy assistance programs which involve the referral of clients to other Agency or community resources.

This position will also assist with handling incoming calls, processing mail and other clerical duties as needed. Applicants must be 18 or older and must possess a high school diploma or GED. This position requires working knowledge of EMAA's fuel industry bill payment policies, Public Services Commission Cold Weather Rules, and the ability to present and interpret that information to clients.

Knowledge of available community resources, office practices and procedures, the ability to understand and follow oral and written instructions, the ability to interpret laws and regulations, work quickly and accurately, and operate a computer terminal and work effectively with applications, recipients, the general public and other employees is required.

This position also requires excellent interviewing techniques and the ability to apply them in work situations and the ability to identify households that are experiencing an energy-related crisis and resources available to meet those needs. Two years of employment in one or more of the following types of work is preferred: Technical or professional work in the fields of social service, social welfare, education, community organization, or related areas or in business, personnel, or public administration involving responsible public contacts.

Responsible for clerical work involving frequent public contacts, such as a credit interviewer, complaint clerk, receptionist (other than routine routing or office traffic), or related work; responsible for persuasive sales work (other than counter sales); clerical experience involving the technical aspects of application processing OR two program years (minimum 4 months per program year) of client contact work in the energy assistance program.

This position is considered seasonal which is classified as a temporary position in East Missouri Action Agency's personnel policy. The position will work through March 2027 and could be extended longer depending on program need. The schedule for this position is 36 hours/week; Monday

• Thursday from 7:30am to 5:00pm with the potential for Fridays as needed. The pay for this position is $16.00/hour. East Missouri Action Agency offers temporary employees the following benefits: Health Insurance Options (after 60 days) 403(b) Retirement Employee Contribution Option Employee Assistance Program Supplemental Insurance Options through Globe Life EMAA is an Equal Opportunity Employer and participates in E-Verify. Employment is contingent upon passing a background check. Application Deadline: 11/8/2026 Target Start Date: 11/30/2026