Team Leader

Description Join Resolv.Global as a Team Leader in Customer Service, where you'll lead a team to ensure exceptional customer satisfaction and service delivery.

Responsibilities

Lead and manage a team of customer service representatives. Monitor team performance and provide feedback. Develop and implement training programs for team members. Resolve escalated customer issues and complaints. Coordinate with other departments to enhance customer service processes. Ensure team adherence to company policies and procedures.

Requirements

0-2 years of experience in customer service or a related role. Proven leadership or supervisory experience. Strong communication and interpersonal skills. Ability to handle customer complaints and resolve conflicts effectively. Proficiency with customer service software and tools. Bachelor's degree in Business, Management, or a related field (Preferred). Familiarity with CRM systems (Preferred).