Bilingual Customer Service Specialist

Join our team as a Bilingual Customer Service Specialist and make every interaction count. At The Citizens Bank, we believe banking is personal. As a Customer Service Specialist, you'll play a key role in creating meaningful customer experiences-helping individuals and businesses feel confident, supported, and valued every step of the way. The ideal candidate will be someone fluent in both English and Spanish with a customer centric focus.

This full-time, onsiteopportunity at our beautiful Headquarters branch inBatesville, AR puts you at the heart of our customer experience, where relationship-building and problem-solving go hand in hand.

Why You'll Love Working Here

We're proud to foster a culture rooted in our People First mission-where empathy, respect, and excellence guide everything we do.

You'll also enjoy a competitive benefits package, including:

• Medical, Dental & Vision coverage

• 401(k) with company support

• Life Insurance

• Health Savings & Flexible Spending Accounts

• Paid Time Off

• Gym reimbursement

What You'll Do

In this role, you'll be a trusted resource for our customers across multiple channels-phone, email, messaging, and mail. Every interaction is an opportunity to make a difference.

Key responsibilities include

• Assisting customers with account inquiries and transactions

• Supporting online banking and digital tools

• Processing transfers and service requests

• Providing timely, accurate, and friendly solutions

• Building strong relationships through every interaction

What You Bring

You're someone who genuinely enjoys helping others and takes pride in delivering exceptional service.

We're looking for:

• Strong communication skills (written and verbal) in both English and Spanish

• Previous customer service experience

• Solid problem-solving abilities

• A professional, empathetic approach to every interaction

Bonus points for:

• Banking or call center experience

About The Citizens Bank

Founded in 1953, The Citizens Bank has proudly served our communities with a commitment to innovation and exceptional service. Our progressive approach combines modern banking technology with a deep understanding of our customers' needs-so they can truly bank in one place with confidence.

Above all, we remain committed to our mission: People First.

Citizens Bank is an Equal Opportunity Employer.