Server

Duties/Responsibilities: Greet guests promptly and courteously, presenting menus and explaining daily specials. Take food and beverage orders accurately, offering recommendations when appropriate. Input orders into the POS system and ensure timely delivery from the kitchen and bar. Serve food and beverages according to resort standards, ensuring accuracy and presentation.

Monitor guest satisfaction throughout the meal; anticipate additional needs and respond quickly. Pre-bus tables by removing empty plates and glasses; maintain a clean and organized dining area. Process payments accurately and handle cash, credit cards, and room charges in compliance with resort procedures. Communicate effectively with bartenders, hosts, and kitchen staff to ensure smooth service flow.

Maintain knowledge of all menu items, ingredients, preparation methods, and beverage pairings. Perform opening and closing side work, including restocking, polishing silverware, and cleaning service areas. Assist in maintaining cleanliness and organization of all service stations, dining areas, and POS terminals. Address and resolve guest concerns promptly and professionally, escalating to management when necessary.

Adhere to all food safety, hygiene, and resort service standards. Attend all required staff and pre-shift meetings. Provide support to team members and assist in other duties as directed by management. Essential Traits: Friendly, professional, and engaging demeanor. Strong communication and active listening skills. Commitment to providing superior guest service and satisfaction.

Dependable and punctual; demonstrates flexibility with scheduling. Ability to multitask efficiently in a fast-paced environment. Excellent personal presentation and attention to detail. Key Results Indicators: High guest satisfaction scores and positive feedback on service quality. Strong sales performance through suggestive selling and menu knowledge.

Positive and cooperative working relationships with peers and management. Clean, organized, and well-maintained work and dining areas. Consistent attendance and reliability. Specific Technical / General: High school diploma or equivalent required; hospitality or service training preferred. Minimum 2 years of previous serving experience in a restaurant, resort, or similar environment.

Ability to read, write, and communicate effectively in English; proficiency in additional languages is an asset. Basic math skills and POS system experience. Excellent knowledge of food, wine, and beverage service. Ability to lift and carry up to 50 pounds, stand for long periods, and perform repetitive motions. Ability to work evenings, weekends, and holidays as required.