Health Club Front Desk

Summary: The Health Club Front Desk serves as the first point of contact for guests, ensuring a welcoming and efficient experience. This role is responsible for handling inquiries, scheduling appointments, and maintaining a high level of customer service while upholding Rosen Hotels & Resorts standards. They must be detail-oriented, possess effective conflict-management skills, and excel in decision-making.

Responsibilities

Greet and assist guests and members in a warm and professional manner. Provide information about hotel amenities and services. Handle phone calls, emails, and inquiries regarding health club services and offerings. Schedule appointments for spa treatments and other services. Process payments, issue receipts, and maintain accurate financial records.

Assist as a Gift Shoppe Attendant, helping guests with purchases and merchandise inquiries, as needed. Perform duties as a Locker Attendant, ensuring guest belongings are properly secured and accessible, as needed. Comply with the company's drug-free and tobacco/nicotine-free policy. All other duties as assigned. Experience/Qualifications: Minimum 6 months of customer service experience preferred.

Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently. Must be able to legally work in the USA.

Education

High school diploma or equivalent preferred. Discover Life at Rosen Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits

Our Associates Enjoy Affordable Health and Dental Insurance On-site Medical Center Competitive Compensation Holiday Pay Birthday Pay Paid Vacation Paid Personal Days Tuition Reimbursement Higher Education Scholarships 401(k) Retirement Savings Plan Childcare Financial Assistance Hospitality and Dining Discounts Family Outreach Center and Many More Benefits We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.