Job description
- Perform after service for existing customer including trouble shooting, issue duplicate, etc.
- Coordinate internal resource (R&D, production line) and act as first tier to deal with customer.
- Train and support local 3rd party service center.
- Issue collect/record and knowledge database management.
要求 / Requirements:
- Bachelor or above in business or engineering background.
- Two years or above in IT industry, product management, product verification test or FAE support is preferred.
- Mature English competency with TOEIC above 750.
- Able to take business trips, 2 ~3 times quarterly.
- With enterprise solution or consulting experiences is a plus.
- 4+ years in server or PC related experiences is a plus.