Screening & Referral Specialist-Remote Must Reside In Metro Detroit

Demonstrates ability to engage individuals served and the general public in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. Provides individualized customer service at a high standard. Responsible for answering and triaging inbound calls, website chat, and general emails, assisting individuals who have general questions, particular inquiries about Easterseals MORC programs and services, or are in need of community resources or referral, including a risk assessment.

Documents all call information according to EM policy and procedures using SalesForce and Electronic Medical Record. This is a remote position. Lunches and breaks are scheduled, and the shift is 8:30 am-5:00 pm Monday-Friday. Bilingual in Spanish is a plus.