Help Desk Technician II (Onsite)

The IT Help Desk Technician II’s role is to be the lead point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. The Technician II provides coaching and mentorship to first level technicians and works with the IT Manager to establish strategy for installing, diagnosing, repairing, maintaining, and upgrading end-user devices and equipment to ensure optimal workstation performance.

They will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required.