Cashier Lead

Description The Cashier Lead assists in managing daily front-end operations, ensuring accurate transactions, efficient checkout lines, and exceptional customer service. This role will act as the bridge between front-line cashiers and store management. The ideal candidate combines strong numerical proficiency with outstanding leadership and communication skills to maintain a fast, friendly, and secure checkout environment.

Essential Duties and Responsibilities

Oversee the front-end team, cashiers and baggers, to optimize efficiency; Train new hires in Point of Sale (POS) software, company policies, and register operations; Delegate tasks and assign off-register duties (e.g. cleaning, stocking, cart retrieval); Monitor registers for transaction accuracy and ensures strict adherence to all cash handling procedures; Authorize price overrides, returns, exchanges, and employee transactions requiring supervisor approval; Resolve complex customer complaints and transaction disputes with a high level of professionalism and empathy; Manage customer flow, opening additional registers during rush periods to reduce waiting times; Answer customer inquiries regarding store promotions, loyalty rewards, and policy guidelines; Enforce security standards, workplace safety, and loss prevention protocols at the front-end; Ensure strict team compliance with local, state, federal, laws regarding the sale of age-restricted items; Other duties assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must have open and flexible availability to work a variety of shifts, including early mornings, closing nights, weekends, and major holidays. Education/Experience: High school diploma or general education degree (GED); and some experience preferred.