Job description
JOB SUMMARY
Under the supervision of the Supervisor, FalconCare, the Claim Administrator – Program Analyst is responsible for the day-to-day administration and processing of incoming FalconCare, warranty, and commercial program claims. This includes reviewing maintenance transactions and invoices, checking incoming claims for completeness and accuracy, identifying missing or inconsistent information, preparing documentation for invoice payment, and maintaining KPIs. The role also contributes to data integrity, process efficiency, and visibility into claim activity and program performance. It supports the FalconCare team with claims data cleanup, system updates, and record validation to improve the accuracy, completeness, and reliability of program information.