Mid-Level Compliance Officer

Job Summary

We are seeking a detail-oriented and proactive Mid-Level Compliance Officer with 2–3 years of experience to support daily compliance operations, fraud monitoring, and merchant due diligence. The successful candidate will play a key role in ensuring adherence to internal policies, regulatory requirements, and operational standards while supporting onboarding and ongoing merchant monitoring processes.

Key Responsibilities

Fraud Monitoring & Transaction Review

• Review previous day’s transactions to identify anomalies, suspicious activity, or potential fraud patterns.
• Verify settlements, ensuring correct application of fees
• Perform daily batch checks and reconcile transactions with settlement batches.
• Conduct wallet load reconciliations
• Manage BIN blocking and unblocking processes as required. Merchant Compliance & Monitoring
• Review merchant websites and assess online reputation (including customer reviews) to confirm legitimacy and service delivery.
• Conduct due diligence to ensure merchants meet compliance and risk standards.
• Monitor merchant chargeback ratios and escalate where necessary. Operational Support & Queries
• Respond to daily merchant and internal queries via phone and email.
• Process administrative updates, including: o Banking detail changes o Business name or branding updates o 3DS disablement requests
• Provide support on chargeback-related queries and investigations. Onboarding & KYC Verification
• Liaise with clients and internal sales teams to collect required onboarding documentation.
• Perform KYC (Know Your Customer) verification in line with compliance policies.
• Ensure secure storage and proper record-keeping of all documentation.
• Submit completed applications for management approval.
• Upon approval, set up merchant accounts and onboarding systems.

Requirements

Minimum Requirements

• 2–3 years’ experience in compliance, risk, fraud monitoring, or a related field.
• Strong understanding of KYC, AML, and regulatory compliance principles.
• Experience in payments, fintech, or financial services is advantageous.
• High attention to detail and strong analytical skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple tasks and meet daily operational deadlines. Key Competencies
• Analytical thinking and risk awareness
• Strong organizational skills
• Integrity and confidentiality
• Customer service orientation
• Ability to work independently and within a team Benefits Exposure working for an International Company Fast- paced learning in a non-corporate environment