Senior Product Support Engineer – Semiconductor Equipment

We are a global semiconductor test equipment supplier seeking a motivated Product Support Engineer to support equipment projects in Singapore. This role works closely with cross-functional and cross-regional teams to ensure successful execution of customer projects at OSAT sites.

Job responsibilities

Applies established standards, processes, procedures to provide support services for ATS’ line of Test Systems. Serves as technical liaison for customers, suppliers, application users and other technical and support personnel. Regularly monitors field performance activity and develops analytics commensurate with business needs.

Mentors and supports Field Service Group personnel as required with a focus on maximizing their abilities and work environment. Able to troubleshoot and define diagnostic parameters to programmatically determine root cause. Travel to customer locations to perform technical functions including repair, troubleshooting and system installation, as required.

Author incident reports as needed commensurate with technical repairs. Develop end user documentation in support of application of products. Develop and provide technical training to internal staff members including on-site field service engineers. Write and execute test plans for system level component diagnostics. Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.

Effectively incorporate field data from customers into prioritization of work. Manage project assignments with a focus on delivering high caliber results in a timely fashion. Maintain an understanding of high-priority engineering projects; be prepared to contribute as needed to priority projects. Perform other duties as assigned.

Bachelor's or Master's degree in Mechanical, Electrical, Software Engineering, or a related engineering discipline is required. 3-5 years of related work experience Must possess excellent analytical skills. Proficient with Mechanical Assembly, Electrical wiring, and Troubleshooting. Strong technical experience with test and measurement equipment, electrical or automation systems.

In depth knowledge of industrial computer systems, network architectures, and the demonstrated the ability to diagnose and rectify anomalies in these systems. Strong communication skills in English and Mandarin are required, as the role involves leading international meetings and frequent interaction with Mandarin-speaking stakeholders, customers, and business partners.

Domestic and International business travel is a requirement of this position, as needed to support the customer (10% - 60%) and depending on the equipment support schedule. This could mean short notice and long periods at a time. In-depth knowledge of refrigerant systems a plus. Overseas traveling required (Taiwan, Malaysia, US) Up to 50%.