Maintenance Technician

Job Summary

• Kansas City Missouri The Maintenance Technician is responsible for performing comprehensive maintenance, repairs, and renovations across multi-family and single-family properties. This position requires knowledge and experience in multiple trades including HVAC, plumbing, electrical, and general maintenance, with a focus on delivering high-quality service while ensuring property safety and resident satisfaction.

Duties and Responsibilities

Technical Responsibilities

• Execute repairs and maintenance in multiple trades including HVAC, electrical, plumbing, and carpentry
• Perform make-ready preparations for vacant units
• Complete preventative maintenance according to schedule
• Maintain building systems including fire alarms, carbon monoxide detectors, and smoke detectors
• Conduct regular property inspections to identify and address potential issues
• Manage common areas and grounds maintenance, including snow removal when applicable
• Identify and correct safety hazards promptly
• Ensure all work meets applicable building codes and safety standards
• Complete renovation and construction projects as assigned Professional interaction
• Communicate effectively with residents, staff, contractors, and vendors
• Coordinate with external vendors and contractors when necessary
• Maintain professional relationships with property management team
• Provide excellent customer service to residents Emergency Response & Safety
• Participate in on-call rotation for after-hours emergency response
• Assist in building evacuation procedures when necessary
• Respond to emergency maintenance situations
• Maintain emergency response protocols and safety systems
• Available for holiday and weekend coverage as needed Administrative Duties
• Respond to and complete work orders promptly
• Document all maintenance activities in the property management system
• Submit detailed reports on work progress and completion
• Provide itemized receipts for materials within 24 hours of purchase
• Maintain accurate maintenance logs and inspection records
• Document annual fire alarm inspections and system tests
• Adhere to company Standard Operating Procedures
• Comply with OSHA safety programs and regulations * Additional duties may be assigned by management Qualifications Required
• Minimum 2-3 years of hands-on maintenance experience in multi-family or commercial properties
• Working knowledge of HVAC, electrical, plumbing, and carpentry trades
• Understanding of building codes and safety regulations
• Valid driver's license and clean driving record
• Reliable transportation with current insurance
• Ability to pass a background check and drug screening
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service abilities
• Basic computer skills for work order management Preferred
• EPA certification for HVAC
• Trade-specific certifications (electrical, plumbing, etc.)
• Experience with property management software
• Bilingual abilities (English/Spanish)
• Previous experience in multi-family maintenance Physical Requirements
• Ability to lift and carry up to 50 pounds
• Capable of climbing ladders and working at heights
• Standing and walking for extended periods
• Bending, kneeling, and crouching regularly
• Working in various weather conditions
• Manual dexterity to use hand and power tools
• Visual acuity to inspect work and read instructions Tools and Equipment
• Must provide personal hand tools
• Ability to operate power tools and maintenance equipment
• Experience with digital devices for work order management
• Knowledge of basic diagnostic equipment Performance Expectations
• Complete emergency work orders within 24 hours and routine maintenance requests within 48-72 hours with a minimum 90% resident satisfaction rating
• Maintain 100% compliance with safety protocols, building codes, and required documentation while keeping maintenance expenses within budget
• Achieve less than 5% callback rate on all completed maintenance work
• Perform daily property inspections including curb appeal, common areas, and grounds maintenance with zero safety violations
• Maintain professional appearance and communication with a 24-hour response time to resident requests $50-55K