EDI Analyst

About the role

We are seeking an EDI Analyst to support and oversee the day-to-day operation, monitoring, and troubleshooting of our Electronic Data Interchange (EDI) environment. This role is the key connection between internal teams, customers, vendors, Trading Partners, and third-party logistics providers (3PL), ensuring the accurate and timely exchange of business-critical data across purchase order, invoice, payment, shipping, and eCommerce transactions.

The role requires strong attention to detail, analytical thinking, and the ability to collaborate across multiple departments and systems to identify issues, drive them to resolution, and support ongoing process improvements.

Key responsibilities include

Monitor and oversee daily EDI operations; troubleshoot transaction, transmission, and document-processing issues. Investigate failed, missing, incomplete, or incorrect orders, invoices, and other EDI transactions and retransmit documents as needed. EDI mapping/message analysis and root-cause investigation. Work to provide the pertinent background information to escalate, if necessary, for a fix.

Process and monitor inbound and outbound EDI documents, including purchase orders, invoices, shipping documents, and related transaction sets. Coordinate with Sales, Operations, Accounting, Accounts Receivable, Logistics/3PL, SPS Commerce, and other internal teams to resolve EDI-related issues. Communicate with customers, vendors, AS2/API/VAN providers, and Trading Partners to troubleshoot missing, incomplete, or incorrect transmissions, and to relay issue resolutions in a timely manner.

Review inbound and outbound transaction/exception logs to identify errors and ensure accurate, timely processing. Support eCommerce order processing (e.g., Commerce Tools, Shopify, CSV order feeds) and ensure orders are successfully processed into the ERP system (D365). Trading Partner Onboarding and Testing, including: requirements/specifications review, mapping/configuration, testing, validation, go-live and support.

Maintain accurate EDI files, documentation, and transaction records. Identify opportunities to improve EDI processes, accuracy, and efficiency, and support related system and software projects. Follow company policies and procedures related to quality, compliance, confidentiality, and data integrity. Purchase Order, Invoice Shipping Support Support purchase order processing and acknowledgements, identifying new stores and store requirements (ANSI X12: 850, 852, 855 and EDIFACT: ORDERS, INVRPT, ORDRSP and TRADACOMS: ORDERS, SLSRPT, ORDERSR).

Support invoice and payment processing (ANSI X12 810 and EDIFACT: INVOIC and TRADACOMS: INVOIC). Support shipping and 3PL processing, including advance shipment notifications and SFTP transmission review (ANSI X12: 856, 940, 943, 944, 945, 947, 870 EDIFACT: DESADV and TRADACOMS: DESADV).