Client Support

POSITION SUMMARY

The Client Support Specialist at All Together Recovery LLC (ATR) is responsible for providing practical and emotional support for the client , supporting each department’s efforts in the treatment of clients, ensuring the safety of everyone in the buildin g, and supporting the mission by assisting in the provision of a treatment environment conducive to recovery.

KEY PERFORMANCE INDICATORS (KPIs) The Client Support Specialist’s performance will be evaluated based on the following measurable outcomes: Client Support

• Maintain a consistent presence with the clients ; modeling recovery behavior , listening to their concerns, observing their behaviors , and holding them accountable when necessary. Provide supportive services in structured group activit ies, 1: 1’s as requested, de- escalation, crisis intervention, and client retention. Occasionally provide transportation for clients to/from appointments, outside events, etc. Staff Support
• Respond promptly to all requests on teams feeds and/or radios. Assist and support other departments in their efforts to provide services to clients. Respectfully collaborat e with other departments to ensure a quality work/treatment environment , bein g sure to practice within one’s scope. Facility Support – Ensure that the facility is clean and orderly, reporting any maintenance needs to Client Support Manager and/or Executive Director. Ensure the safety of the people in building by following company policies regarding intake procedures, contraband searches, and emergency procedures. Documentation Promptly and accurately create appropriate documentation : shift reports, gas logs, group notes, incident reports, etc. Promptly and accurately report new admissions, potential walk-offs , and any circumstances requiring clinical or medical intervention to the proper channels.