SONA Implementer

Fixed Term Contract until 31 March 2027 | £40,000 per annum pro rata | 35 hours per week | England-wide travel Leonard Cheshire is introducing Sona, a new digital system that will make everyday tasks such as HR records, rostering, timesheets, approvals and payroll simpler and more efficient. We’re looking for practical, people-focused System Implementation Trainers to help services across England feel confident with this change.

You’ll train and support managers, team leaders, nurses and frontline colleagues to use Sona confidently in their day-to-day work. Full training will be provided, so previous system implementation experience is not essential — what matters most is your communication style, confidence with technology and ability to support people through change.

What you’ll be doing Analysing and understanding current practice at each service, identifying how this can be translated into Sona Training different groups of workers in the Sona functionality they need, including rostering, timesheets, approvals, HR records, payroll and use of the mobile app. Supporting workers to access and use the Sona app on their phones, helping them feel confident with the technology.

Guiding, advising and supporting services during their first few weeks using Sona, reinforcing training and helping resolve anomalies. Providing feedback to the wider project team on issues, challenges and opportunities to strengthen implementation. Responding empathetically and transparently to worker concerns while maintaining alignment with the target operating model.

Helping services maintain accurate rosters, record absences correctly and follow key requirements such as clocking in and clocking out.