Baggage Drop Agent Supervisor - BOS Airport

The Baggage Drop Supervisor is responsible for overseeing daily baggage drop operations, supervising Baggage Drop Agents, and ensuring an efficient, accurate, and customer-focused baggage check-in experience. This role provides operational leadership, coordinates staffing and workflow, monitors compliance with airline policies and safety regulations, and resolves escalated passenger concerns.

The Baggage Drop Supervisor plays a critical role in maintaining smooth airport operations, supporting employee performance, and delivering exceptional customer service in a fast-paced environment.