Cashier Attendant - 626

CASHIER ATTENDANT Location: Washington, DC Metro Area / Assigned parking location Employment Status: Full-time or part-time, based on assignment Department: Operations Reports To: Operations Manager FLSA Status: Non-Exempt Schedule: Varies by assigned parking location and operational needs About Colonial Parking, Inc.

Colonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions.

Our success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment.

We are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact.

Position Summary

The Cashier/Attendant delivers Colonial Parking’s customer service standards during each parking transaction while supporting the safe and efficient flow of vehicles into and out of the facility. This position receives and accurately processes customer payments, issues parking tickets, maintains shift records, and parks or retrieves customer vehicles as assigned.

Essential Duties and Responsibilities

Cash Handling & Transaction Processing Verify the cash change fund (“bank”) and necessary supplies at the start of each shift. Issue parking tickets to customers and record required information accurately. Collect parking payments through cash, credit card, or validation, and secure all funds in accordance with company standard operating procedures.

Accurately process exception transactions, including lost tickets and grace-period tickets, in accordance with company policy and complete applicable forms. Provide correct change for cash transactions and issue receipts for all fee transactions. Complete daily shift reports recording transactions by parking rate, vehicle entries and exits, contract parkers, vehicles remaining in the facility, validated tickets, and exception tickets.

Parking Operations & Customer Service Park and retrieve customer vehicles safely and promptly. Provide the company’s standards of service to every customer, including maintaining required uniform appearance, offering the company greeting, answering questions, resolving issues, and thanking customers upon exit. Maintain a neat and orderly cashier booth, free from trash and debris, with clean windows and no unapproved posters or decorative items.

Report to work on time and support orderly traffic flow through the parking facility. Safety, Incident Reporting & Company Procedures Complete Customer Damage Reports with customers when applicable and relay claim information to the Claims Department with assistance from the Shift Manager. Notify management promptly of situations requiring attention.

Review, understand, and acknowledge company policies and procedures relating to assigned duties when requested. Additional Responsibilities Perform minor cleaning or maintenance tasks when requested by management in accordance with company maintenance checklists. Perform other duties as assigned by the Operations Manager.

Minimum Qualifications

High school diploma required. One year of related experience required. Ability to read and comprehend verbal instructions and written correspondence. Ability to communicate effectively, both verbally and in writing. Possession and maintenance of a valid driver’s license. Ability to safely drive vehicles with standard or automatic transmissions.

Ability to maintain a professional, friendly demeanor with employees and parking customers. Ability to resolve customer concerns professionally and courteously.

Preferred Qualifications

Background in the service industry preferred but not required. Ability to perform basic math calculations. Performance Standards This position receives an annual performance review from the direct supervisor to assess actual performance against company expectations and agreed-upon job-related goals for the upcoming year. What's in It for You?

Benefits

and Perks Colonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees. Eligibility for specific benefits depends on full-time or part-time employment status and the terms of the applicable benefit plans.

Affordable medical and dental coverage Employer-paid short-term disability insurance Employer-paid group life and accidental death and dismemberment insurance Vacation and sick leave Eight paid holidays 401(k) eligibility after six months, with an employer contribution Education reimbursement Employee recognition programs Complimentary parking at your assigned work location Daily.

Pay access, allowing eligible employees greater flexibility in accessing earned wages Physical Demands and Working Conditions The physical demands and work environment described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential job functions.

Physical Demands Stand, walk, and sit for varying periods during the shift. Use hands and fingers, handle tickets, cash, tools, or vehicle controls, and reach with hands or arms. Speak and hear to communicate with customers, coworkers, and management. Safely operate customer vehicles and move throughout parking facilities as required.

Work Environment Work is performed in parking garages, lots, cashier booths, and other assigned parking areas. The employee may be exposed to prevailing weather, vehicle exhaust fumes, airborne particles, and noise levels ranging from minimal to moderate. Internal Contacts Regular contact with location management, corporate office employees, peers, and field employees.

External Contacts Regular contact with customers, vendors, property management, and client representatives.

Compensation

Actual compensation will be determined based on the assigned location, relevant experience, and other job-related qualifications. Equal Employment Opportunity Colonial Parking, Inc. is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law.

Qualified individuals with disabilities may request reasonable accommodations during the application or interview process.