Sr. Customer Support (Inbound Voice)

Sr. Customer Support (Inbound Voice) Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory) Location: Infopark, Kochi, Kerala Shift: 6 PM - 3 AM (Monday–Friday) Salary: ₹ 30,000 - ₹ 35000 Per Month Education: Bachelor's Degree Mandatory We are seeking a customer-focused Senior Customer Support Executive with 2+ years of experience in a BPO Inbound Voice Process to deliver excellent customer service and efficiently handle inbound customer queries.

Responsibilities

Handle inbound customer calls and resolve queries efficiently Provide accurate information and ensure excellent customer service Meet individual performance metrics, quality standards, and productivity targets Escalate complex customer issues to the appropriate teams when required Maintain detailed records of customer interactions and resolutions Ensure high levels of customer satisfaction during every interaction Requirements Minimum 2+ years of experience in a BPO Inbound Voice Process Strong communication and customer handling skills Ability to manage customer queries and complaints professionally Good problem-solving and multitasking abilities Comfortable working in a night shift environment Benefits Pickup and Drop in Health Insurance ESI,PF