Customer Service Representative (Bilingual English/Spanish Required)

Description Port to Port International is seeking a Bilingual Customer Service Representative to support our Delaware operations. This position plays a key role in managing customer interactions, processing orders, and ensuring smooth day-to-day operations. This is a 100 percent onsite position based in New Castle, Delaware.

Fluency in both English and Spanish is required. Candidates must be able to communicate effectively in both languages in a professional work environment. Bilingual candidates only will be considered.

Key Responsibilities

• Provide excellent customer service to clients in both English and Spanish
• Respond to customer inquiries, concerns, and requests in a timely and professional manner
• Resolve issues effectively while maintaining a high level of customer satisfaction
• Process customer orders and ensure all information is accurate and complete
• Coordinate shipments and track deliveries, providing updates as needed
• Assist with dispatching and scheduling to support daily operations
• Maintain accurate records of customer interactions, orders, and documentation
• Verify shipping documents and ensure compliance with company procedures
• Communicate effectively with internal teams including operations and dispatch
• Support billing processes and ensure accuracy of charges when applicable Requirements Qualifications and Experience:
• Previous experience in customer service or a related role preferred
• Bilingual in English and Spanish required
• Strong communication skills, both verbal and written
• Excellent problem-solving and multitasking abilities
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office including Word, Excel, and Outlook
• Reliable, professional, and customer-focused Compensation and Benefits: Salary based on experience and qualifications. Competitive compensation offered for candidates with strong customer service experience.
• Medical, Dental, and Vision Insurance
• Supplemental benefits including Aflac
• Paid Time Off (PTO)
• Opportunities for growth and advancement
• Supportive and team-oriented work environment