Field Service Engineer North Macedonia

Field Service Engineer North Macedonia Permanent contract

• Skopje We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together? Delivery of professional Field Service on HW (mechanical/electronical) and SW products to customer to achieve a high customer satisfaction. Close relationship with the sales organisation during pre-sales, demos, tests and installations. To ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction. This position is field-based in North Macedonia.

Responsibilities

Main activities Field Service repair on HW and SW products Solution setup, testing and verification on-site Trouble shooting / Deep failure analysis HW and SW installation and customer trainings Preventive Maintenance and System Audits On-call duty Inventory management of car stock Continuous support in optimizing service level System integration Reporting of service activities Beside activities Sales of service Hotline support Requirements Qualification as mechatronics engineer or equivalent education 3 years of experience desirable Mechanical and electronic skills Analytical structural working Good knowledge of Windows/Office Software/Tools, TCP/IP and Wireless connections SW skills in OS, Network, FW, Applications Data capturing/management basic skills (e.

g. SQL) Service behaviour and customer orientation Self-education Mobility/flexibility Capacity of teamwork and conflict management Proven ability to communicate effectively Driving license for car Self-dependent working behaviour and ability to assert oneself Languages: Macedonian fluent (written and spoken), very good knowledge of English , knowledge of any Eastern European (Bulgarian, Serbian, Croatian, Slovenian) languages is welcome Willingness for 100% travel