Receivables Support Representative

Receivables Support Representative – Collections & Billing | Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago , one of our clients is hiring a Receivables Support Representative to support accounts receivable, collections, billing investigations, and customer account resolution .

This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups. You’ll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns , while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution.

This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience. What You’ll Own Accounts Receivable & Collections Conduct outbound collections calls and email follow-ups on past-due accounts Secure payments, payment commitments, and account resolutions Maintain consistent follow-up until outstanding issues are resolved Track payment commitments, customer responses, and account activity Identify opportunities to enroll eligible customers in auto-pay Help reduce delinquency and aging accounts through proactive outreach Billing Investigation & Salesforce Case Management Investigate billing disputes, invoice discrepancies, and account setup issues Identify root causes of invoicing problems and coordinate necessary corrections Open, manage, update, and close cases in Salesforce Maintain detailed records of customer interactions, resolutions, and next steps Confirm customer understanding and satisfaction before closing cases Escalate complex issues when needed while maintaining ownership of follow-through Customer Communication & Coordination Communicate confidently and professionally with customers by phone and email Provide proactive updates on billing investigations, payments, and account status Coordinate with billing, operations, installation, and service teams to resolve issues Help prevent unnecessary escalations through timely communication and follow-up Maintain a customer-first approach while protecting company revenue Documentation & Process Improvement Maintain accurate, complete, and audit-ready Salesforce records Identify recurring billing and collections issues Support SOP creation and workflow documentation Surface recurring trends and potential solutions during team reviews Contribute to improvements in collections efficiency and billing accuracy What Makes You a Great Fit You are persistent and comfortable following up until an issue is resolved You balance urgency with professionalism and empathy You are highly organized and disciplined with documentation You proactively investigate problems rather than waiting for direction You communicate clearly with customers and cross-functional teams You thrive in structured, fast-paced, and execution-focused environments Required Experience & Skills Experience in accounts receivable, collections, billing support, or customer account management Experience handling high-volume customer communication by phone and email Experience with Salesforce or a similar CRM/case management system Strong attention to detail and organizational skills Strong written and verbal English communication skills Ability to independently investigate billing and payment issues Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously Preferred Experience Experience in a structured accounts receivable or collections environment Background supporting service, operations, or installation-based businesses Experience improving auto-pay adoption or reducing delinquency Familiarity with root-cause analysis and operational process improvement Experience creating SOPs or documenting recurring workflows What a Typical Day Looks Like Your day will center around collections execution, billing investigations, and customer follow-through.

You may: Make outbound collections calls and send payment follow-ups Investigate invoice discrepancies and account setup issues Open, manage, and update Salesforce cases Coordinate internally to remove billing obstacles Track payment commitments and customer responses Help eligible customers enroll in auto-pay Document customer interactions and resolutions Identify recurring issues and recommend process improvements In short: you’ll help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed throughout the process.

Key Metrics for Success Success in this role will be measured through: Daily collections activity and follow-up completion Collections secured and payment commitments obtained Reduction in aging balances and delinquency Auto-pay conversion Billing case resolution accuracy and speed Salesforce documentation accuracy and completeness Reduction in long-open receivables cases Timeliness of customer and internal communication Reduction in avoidable escalations Interview Process Initial Screening Call One-Way Video Interview via Spark Hire Video Interview with Pavago Recruiter Client Interview Offer & Onboarding