Service Supervisor

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.

POSITION SUMMARY

The Service Supervisor is responsible for leading the maintenance operations of the assigned community, including resident service requests, preventive maintenance, apartment turns, inspections, vendor management, budgeting, and team supervision. This role ensures the community remains safe, functional, well-maintained, and visually appealing while supporting resident satisfaction, operational efficiency, regulatory compliance, and the long-term preservation of the property.

KEY RESPONSIBILITIES

Maintenance Operations Oversee resident service requests, preventive maintenance programs, apartment turns, inspections, and maintenance projects Establish daily maintenance priorities and assign work based on urgency, team capacity, and operational needs Ensure work orders are completed accurately, efficiently, and in accordance with company service standards Monitor work order completion, apartment turn timelines, recurring maintenance issues, and other maintenance-related performance measures Inspect completed service requests, apartment turns, and maintenance projects to ensure quality and compliance with company standards Conduct routine inspections of buildings, building systems, apartment homes, amenities, equipment, grounds, and mechanical areas Maintain accurate service records, inspection documentation, equipment logs, warranties, and preventive maintenance schedules Ensure maintenance shops, storage areas, tools, equipment, keys, and access devices are properly maintained, organized, and secured Maintain readiness for property emergencies, severe weather events, and after-hours maintenance needs Team Leadership Participate in the hiring, onboarding, training, scheduling, and supervision of maintenance team members Establish clear performance expectations and hold team members accountable for quality, productivity, safety, and customer service Conduct performance evaluations and provide ongoing coaching, feedback, training, and professional development Ensure maintenance team members maintain required licenses, certifications, and training Monitor team compliance with company policies, safety procedures, personal protective equipment requirements, and established operating standards Promote a team culture centered on safety, accountability, communication, quality workmanship, and resident service Manage on-call schedules and ensure appropriate emergency response coverage Provide hands-on maintenance support when needed based on staffing levels, workload, or property emergencies Apartment Turns and Property Readiness Monitor maintenance expenses and operate within approved budgets Coordinate apartment turn schedules with the Community Director, vendors, and community team members Assign and monitor turn responsibilities to ensure established deadlines are met Inspect vacant apartment homes and identify required repairs, replacements, and vendor services Communicate turn progress, delays, and additional needs to the Community Director Complete final inspections to confirm apartment homes meet company standards and are fully move-in ready Ensure vacant apartment homes remain clean, secure, and protected throughout the turn process Budget & Vendor Management Monitor maintenance expenses and operate within approved budgets Participate in the annual budgeting process and provide recommendations for maintenance expenses, equipment, replacements, and capital projects Maintain inventory and purchasing controls for maintenance tools, parts, supplies, and equipment Monitor inventory levels and implement controls to reduce waste, loss, and unnecessary expenses Obtain and review bids, coordinate vendors, and oversee contracted work Review completed vendor work to ensure quality, completion, and contract compliance Property Preservation & Compliance Ensure compliance with company policies, OSHA requirements, applicable housing regulations, Fair Housing requirements, and established safety standards Maintain the community’s curb appeal, building systems, amenities, grounds, and overall physical condition Identify and communicate major repair needs, equipment replacements, and capital improvement recommendations to the Community Director Support risk-management initiatives, property inspections, and the timely correction of identified deficiencies Maintain required safety documentation and ensure chemicals, hazardous materials, tools, and equipment are properly stored, labeled, handled, and disposed of Ensure appropriate controls are maintained for community keys, access devices, vacant apartment homes, and secured maintenance areas Maintain resident privacy and protect company and resident property during maintenance activities Immediately report incidents, injuries, property damage, safety hazards, and other liability concerns Resident Service Respond to resident maintenance concerns and escalated service issues professionally and promptly Communicate repair status, expected timelines, delays, and necessary follow-up to residents and community team members Follow up on significant or escalated service requests to confirm completion and resident satisfaction Identify recurring service concerns and implement solutions that improve maintenance performance and the resident experience Partner with the Community Director to support resident satisfaction and retention through responsive, high-quality maintenance service QUALIFICATIONS & REQUIREMENTS 3+ years of apartment maintenance or related maintenance experience required Prior supervisory experience required Strong knowledge of HVAC, plumbing, electrical, appliance, carpentry, and general building repairs EPA certification required HVAC certification strongly preferred Valid drivers license may be required based on property responsibilities Experience with property management software, mobile devices and electronic work order systems preferred Basic knowledge of maintenance budgeting, purchasing, inventory control, and vendor management Ability to participate in an on-call schedule, including weekends, holidays, and after-hours emergencies CORE COMPETENCIES Strong leadership, coaching, and team-development abilities Excellent troubleshooting, critical-thinking, and decision-making skills Strong customer service and resident-focused mindset Effective written and verbal communication skills Strong organization, planning, and time-management abilities Ability to manage budgets, vendors, projects, and competing priorities Strong attention to detail and commitment to quality workmanship WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work is performed throughout apartment homes, buildings, maintenance areas, amenities, grounds, and other areas of the community Regular exposure to indoor and outdoor environments, varying weather conditions, mechanical equipment, chemicals, dust, dirt, and debris Frequent walking, standing, climbing stairs and ladders, bending, reaching, kneeling, crouching, and lifting Ability to lift, carry, push, or pull up to 75 pounds occasionally, with assistance or appropriate equipment when needed Ability to safely use hand tools, power tools, ladders, and maintenance equipment Ability to safely perform physical tasks for extended periods and move throughout the community as needed WHY YOU'LL LOVE WORKING HERE: Elmington Living offers competitive compensation that reflects the market and the impact of the role, along with a comprehensive benefits package designed to support your well-being.

Medical, dental, and vision coverage begins on the first of the month following your hire date, with no long waiting period. The company also provides life insurance and short- and long-term disability coverage. Employees become eligible for the 401(k) plan with company match after 90 days and accrue vacation, sick, and personal time to recharge, in addition to receiving 10 paid holidays each year.

At Elmington Living, we're redefining what property management can look like — and we're looking for leaders ready to help us raise the bar. With 70+ communities across the U.S. and a fast-growing presence rooted in Nashville, our work is driven by heart, hustle, and an unwavering commitment to doing things the right way.

If you're ready to bring your experience, energy, and leadership to a company built on People First, Always. Execution with Integrity. Excellence by Design. — we'd love to meet you. Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.