Patient Scheduler Team Lead

Orthopedic sports medicine physician practice looking for a highly motivated individual to join our team as a Patient Scheduling team Lead.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

Responsibilities: In addition to being able to adequately perform all Non-Team-Lead Scheduling and PBX duties, the Scheduling Team Lead role will:

Serve as a resource for all scheduling and referral team members by fielding questions and providing adequate resolutions and answers to the staff initiating questions. . Ensure staff members can process referrals and out-process patient calls timely and accurately. · Assist Director of Patient Experience in developing scripting for the team, as well as ensuring compliance and overall performance of team. · Provide new hire training and guidance during the initial hire onboarding period for new staff as it relates to the operations and performance of the role. . Assist Director of Patient Experience in the interview and selection process of new staff. · Other duties as assigned.

Education

High School Diploma

Experience: Two to Five years of scheduler experience

Performance Requirements:

· Excellent oral and written communication skills. · Knowledge of medical scheduling practices and regulations, both external and internal. · Ability to communicate in a professional manner with outside representatives to resolve patient accounts. · Ability to identify and resolve problems in a timely manner. · Ability to analyze and understand complex written communication. · Ability to handle multiple projects while working scheduler duties. · Knowledge of EMR (Electronic Medical Records) and basis computer skills.

QUALIFICATIONS:

• Knowledge of medical practice NextGen HER software (preferred)
• Knowledge of insurance benefit structures
• MS Office, basic office support skills (telephone, filing, data entry) and basic math skills.
• Excellent telephone etiquette, pleasant personality and customer service skills.
• Bilingual in Spanish and English

EXPERIENCE:

1+ years of experience working in an office, clerical or medical facility.

Experience with electronic scheduling system and electronic medical records (EMR) required.

Great benefits: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance and 401K.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Medical-Surgical

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• On site required