Assistant Manager - Process Training (RTR/PTP/O2C/FNA/Accounting) - Pune - REF113383P_2026286981

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Manage Process training for the aligned F & A account including new hire training, BAU interventions, for a span of 200+ FTEs- Manage clients and internal stakeholders- Create and maintain detailed training MIS and documentation- Design, Develop and Deliver training on F&A product and process training on a need basis- Adhere to signed off Training Standard Documents, Governance Plans and any other prescribed regulations- Conduct F&A domain trainings (p2p/o2c/r2r) and need based refreshers- Own training governance and ensure audit readiness/compliance for assigned accounts. To ensure that all the trainings are conducted as per the plan. To prepare and maintain various process/Training related documents To provide relevant data as and when necessary, To adhere to the requirements of supervisors.To create and update contents of the process as per the training and process requirements. People Related:• Managing people to achieve the set goals.
• Succession plan
• Attrition
• VOE• Learning and Training Development
• Engagement activities
• Defining goals or objectives for Trainers. Process Related:• Monitor Training related progress for operations• Timely resolution of client queries if any is raised on knowledge management• Drive Continuous improvement initiatives in collaboration with operations• Ensure that the training process meets the ISO Compliance• Ensure completion of the Internal and External Calibration sessions• Develop and maintain Client and internal stakeholder relationship