Manager, Online Technical Training

Position Description Under the direction of the Dean, Centre for Continuous Learning, the incumbent provides academic leadership, management and operational administration for support staff and continuing education students in the subject areas of responsibility. Accountable for planning, development, delivery and on-going review of these continuing education programs and courses in a manner consistent with college policies and procedures.

Oversees program-specific marketing campaigns including PPC and SEO. Accountable for meeting revenue and enrolment targets. Liaises with corporate training clients and U.S. College partners to ensure effective and efficient delivery of courses and programs. Contributes to the strategic direction of the Centre for Continuous Learning, promoting the development of online technical training programs.

Key Responsibilities

Provides leadership in the development, design and delivery of departmental programs based on internal and external needs. Works collaboratively in the development and implementation of the departmental and divisional plan as part of the college's Academic Strategy. Maintains a high level of performance through effective recruiting, selecting, developing, motivating, evaluating and training of full-time and part-time tutorial and technical support staff.

Ensures annual performance appraisals for staff and encourages professional development activities. Maintains an ongoing course and curriculum review process to ensure quality, currency and relevancy of offerings. Responsible for implementing initiatives established by the college and/or government related to departmental programming.

Manages relationships and liaises on behalf of George Brown College to deliver online courses through U.S. partner colleges. Ensures that requirements are executed according to contract. Resolves problems related to administrative activities for the delivery and support of online courses including tracking participation (using CRM) and preparing reports on revenue/enrolment and providing guidance to partner colleges for their recruitment strategies.

Other duties as assigned. Educational and Experience Requirements Master’s degree (or equivalent) from a recognized post-secondary institute in a related field. Background in marketing and program management. Thorough understanding of the principles and practices of Adult Education. Minimum five (5) years of experience in curriculum development, budget planning, and enrolment management.

Skills and Attributes Conflict resolution, budget planning, course and program development, and computer software (Excel spreadsheets, CRMs) skills. Broad leadership skills managing a diverse team of experienced individuals. Thorough understanding of asynchronous online technical training modality and related simulation software tools.

Excellent customer service, collaboration, teamwork, and interpersonal skills. Demonstrated commitment to uphold the polytechnic’s priorities on equity, diversity, inclusion and Indigenization (EDII).