ATM Specialist

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more! PlainsCapital Bank is seeking a ATM Specialist to be responsible for ensuring that the ATM fleet remains operational by monitoring for faults, dispatching vendors as needed, applying software updates, monitoring cash levels, and communicating all necessary updates to internal and external resources.

The ATM Specialist responds to service calls according to established priority guidelines and bank/department security procedures. Responsible for reporting all problems to other team members and works closely with department management. Monitor ATM status using current remote monitoring tools. Provide First Line Maintenance by remotely troubleshooting ATMs.

Dispatch vendors, as needed, for service requests. Monitor service requests to ensure timely resolution. Provide support for after-hours monitoring and service requests. Assist ATM Manager with new ATM installations, decommissions, and relocations. Test and apply software updates as needed to maintain compliance or to remediate identified issues.

Track recurring ATM faults and address with vendor support, including troubleshooting of Microsoft Windows components and software configuration files. Review third-party ATM audits to ensure regulatory compliance and identify issues not captured by remote monitoring tools. Assist ATM Manager with special projects as needed.

Assist with testing software images. Other duties as assigned. High School diploma, general education degree (GED), or equivalent required; Bachelor or Associates degree preferred. 1 year or more of experience in an IT support role required; experience in banking or financial services industry preferred. Must have very strong knowledge of, and experience with, Microsoft Windows and Microsoft Office products.

Must be able to work rotating on-call shifts, including evening and weekend hours. Excellent communication skills, both verbal and written. Ability to learn and retain knowledge of various systems, tools, and application. Excellent analytical and troubleshooting skills with strong attention to detail. Must have the ability to work efficiently and effectively under pressure in a deadline-driven environment while maintaining a profession and mature demeanor.

Excellent time management and organizational skills. Excellent customer service skills. The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.