Benefits Operations Specialist (Japanese) - APAC HR Operations

The HR Operations - APAC team delivers reliable, people-focused HR services that support employees and business teams across the region. We help turn company policies and programs into consistent, practical experiences throughout the employee lifecycle.

Operating across diverse markets means balancing regional consistency with local regulations, practices, and employee needs. The team works across functions to improve processes, resolve operational issues, and ensure employees receive accurate and timely support.

You will help shape scalable HR operations in one of the world’s most dynamic regions, improving everyday employee experiences while enabling teams to work effectively and grow with confidence.

• Be the expert in Benefits Administration process, support Japanese benefits operations, including but not limited to: standardize benefits process and ensure alignment with upstream and downstream requirements; handle daily benefits administration tasks; conduct periodic audits to ensure data integrity;
• Manage various benefits operations projects, including new program implementation, process automation, system enhancement, etc;
• Support Leave of Absence (LOA) administration, ensure the correct filing of leave documents, maintain leave records across HR platforms, and enhance employee experience in the leave application process;
• Identify opportunities for automation from current workflow, and work with internal HRIS team and external vendors to release human hours from manual works and improve data accuracy;
• Manage various benefits vendors, including new vendor implementation, weekly and monthly billing management, monitor vendor usage and continually evaluate vendor performance based on SLA;
• Ensure all compliance tasks are completed in a timely manner;
• Create and update Standard Operating Procedure (SOP) and Job Aids to provide instructions for the current benefits operations related tasks;
• Other benefits-related projects and responsibilities as applicable.

Qualifications

• Fluency in Japanese and English, as daily responsibilities will be working with employees in the Japan market, as well as stakeholders across English-speaking regions.

Preferred Qualification(s):

• Bachelor's Degree in Human Resources or related field is preferred.
• Advantageous to have HR-related work experience, with hands-on experience in benefits administration in a high-volume environment.
• Experience in Workday, ADP, Bswift, or other benefits administration system is highly preferred.
• Ability to work in a fast-moving environment, multi-tasking, and meet deadlines.
• Expert in Excel and attention to detail.