E-bike shop - service manager

Description We're looking for a hands-on Garage Manager to lead our service department — managing a team of mechanics, keeping the shop organized and moving, and delivering a smooth, professional experience for every customer who walks in. You'll be both a leader and a technician: someone who's comfortable running the floor and picking up a wrench when it's needed.

What You'll Do

Oversee daily Garage operations and workflow — prioritizing service, repair, assembly, and hand-off tasks so jobs keep moving Lead and support the mechanic team — assigning work based on skill level and workload, and stepping in on tough repairs Check customers in and out for service, repairs, tune-ups, and warranty work, with clear estimates and updates along the way Diagnose and troubleshoot mechanical and basic e-bike electrical issues, and do the repair work yourself when needed Handle warranty and fleet maintenance cases , coordinating with Support, Fulfillment, and Inventory as needed Prepare new bikes for hand-off — assembled, inspected, charged, and ready — and walk customers through their new ride Build and improve Garage processes — keep things organized, catch recurring issues, and help grow service revenue What We're Looking For Strong mechanical repair experience (bike or e-bike preferred) Basic understanding of electrical systems, or a real willingness to learn Experience leading or managing a team Highly organized and process-oriented Strong communication skills, especially with customers Comfortable handling multiple tasks and priorities at once Comfortable being both hands-on and managing others Proficient with Mac and comfortable learning new software quickly Willingness to work occasional weekends and holidays Bonus Points For Experience in a bike shop, automotive, or similar service environment E-bike-specific experience Familiarity with service/ticketing systems Experience handling warranty processes Experience with Asana, Shopify, or Slack What We Offer Competitive compensation, based on experience Medical, Dental, and Vision insurance PTO Employee discounts on bikes and accessories A small, tight-knit team that actually listens to your ideas Room to grow as MOD BIKES grows Location This role is based on-site at our Austin, TX shop (415 E St Elmo Rd).

How to Apply Submit your resume and a cover letter telling us why you'd be a great fit for this role. Salary $55,000 - $65,000 per year