WHS Returns

Warehouse Returns Associate Part Time

• Austin Office, Austin, TX, US
• $20.00 (USD) Hourly Work Schedule: Varies by shift; may include evenings, holidays, and weekends Shop LC is looking for enthusiastic and detail-oriented people to join our warehouse Returns department. The Returns Associate processes product returns and information while supporting the warehouse staff and other departments in a 24/7, high-volume, fast-paced environment, and performs general warehouse duties including material picks, deliveries, and warehouse cleanup.

Job Responsibilities

• Maintain individual productivity and quality standards according to department requirements
• Unpack returned merchandise, inspect package condition, and review return paperwork for proper processing
• Inspect returned merchandise for quality and condition to determine return category
• Receive merchandise, following all security and safety return procedures for each product type
• Distribute returned items to their proper location based on product value, condition, and return type
• Input clear, accurate customer account notes in internal systems, documenting return reasons, feedback, and instructions
• Identify and report critical distribution issues to the team lead/supervisor
• Complete data entry as needed
• All other duties as assigned by manager Skills & Experience
• 1–2 years of prior returns or similar experience preferred
• Basic computer skills (e.g., personal computers, printers, email)
• Knowledge of warehouse operating procedures and protocol
• Prior experience in distribution, warehouse, or inventory handling preferred
• Ability to operate inventory control and related computer software
• Ability to stay focused and on task in a fast-paced environment Minimum Requirements These are the baseline expectations for every warehouse role at Shop LC, in addition to the role-specific duties and skills listed above. Physical
• Remaining in a stationary position, standing or sitting, for prolonged periods
• Moving about the warehouse to accomplish tasks, including walking for extended periods
• Frequently lifting and/or moving up to 50 pounds, and occasionally lifting and/or moving up to 70 pounds
• Performing repetitive motions involving the wrists, hands, and/or fingers
• Bending, reaching, and maneuvering around tasks in a warehouse environment
• Pushing, pulling and maneuvering carts and equipment Communication
• Ability to read, write, and speak English well enough to understand safety instructions, job procedures, and workplace communications
• Ability to accurately follow written and verbal directions
• Ability to communicate clearly and professionally with coworkers, leads, and supervisors Hygiene
• Report to work neatly groomed and in compliance with company dress code and safety requirements
• Maintain a clean, safe, and organized personal work area at all times
• Follow all company health, safety, and sanitation standards Reliability
• Report to work on time and as scheduled
• Maintain consistent, dependable attendance
• Flexibility to work overtime, holidays, and weekends as business needs require
• Comply with all company policies and procedures Teamwork
• Work cooperatively and respectfully with coworkers, leads, and supervisors
• Support team goals and willingly assist coworkers as needed
• Serve as an ambassador of our Core Values: Teamwork, Honesty, Commitment, Passion, and a Positive Attitude Benefits Provided by Shop LC
• 100% company-paid, employee-only medical, dental, vision, and life insurance
• 4% 401(k) matching
• Company profit sharing
• Up to 15 days of PTO & vacation time, maternity/paternity leave, company-covered short-term & long-term disability, paid training time, paid volunteer time, and 7 paid holidays
• Corporate discounts & employee sales & discounts
• Tuition reimbursement and scholarship (for dependents attending college)
• Employee Assistance Program About Shop LC Shop LC is an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas, with a passionate team of approximately 550 people. Our products are sold through live TV broadcasts reaching over 75 million U.S. homes, our website, OTT platforms, marketplaces, and social media. Shop LC ships approximately 29,000 pieces to U.S. customers every day. Shop LC is the U.S. retailing unit and a subsidiary of Vaibhav Global Limited (VGL), a vertically integrated company founded in India approximately 35 years ago and listed on the Indian stock exchanges. VGL's other retailing units operate in the UK (TJC) and Germany (Shop LC Germany), and the group operates additional offices in India, China, Indonesia, and Thailand. We believe in supporting our community and protecting the environment through our purpose of Delivering Joy. Through our Your Purchase Feeds… program, we donate a nutritious meal to a school-going child in India, the U.S., and the UK for every item sold across our platforms — generating tens of millions of meals for children in need. We are also committed to reducing our carbon footprint and reaching net zero, with several facilities pursuing or holding LEED certification. We live by our Core Values — Teamwork, Honesty, Commitment, Passion, and a Positive Attitude — which guide every decision we make. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability.