International BPO Customer Service - TRAVEL

Position

• Customer Service Executive Classification
• Voice / Domestic / Travel / Ticketing Operations Reports to
• Team Leader Customer Service / Manager Education - 12 th Pass minimum, graduates preferred Location
• Goregaon West Shifts
• Rotating Shifts (07am-2 pm, 2 pm – 10 pm, 10 pm to 7 am) Days working - 6 days working Job description Assist members with understanding program benefits and consult them on travel portal inquiries
• Resolve questions and be able to process all travel inquiries
• Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
• Field inbound calls or make outbound calls for the majority of your shift
• Personally, responsible for individual customer satisfaction and resolution
• Collaborate with team members, partners to ensure resolution
• Manage loyalty related questions from clients
• Update CRM internally
• Able to take email, chat and voice requests from clients Requirements Requirements
• Travel, Tourism / Hospitality experience required
• Minimum 1 year of experience in a call center environment
• Good communication skills with fluency in English
• Experience servicing a Domestic customer base
• Airline, Travel and Resorts experience required
• GDS Travel Software experience required
• Should be able to read fare Rules & Penalty.
• Able to learn new process quickly and adaptable to change
• Comfortable making outbound and taking inbound calls