Field Technician I

Job Details: Job Location: OC

• Ocala, FL, Position Type: Full Time, Education Level: High School/GED or Equivalent, Salary Range: Undisclosed, Job Shift: Day, Job Category: Telecommunications, The Field Technician I is responsible for providing professional and technical services to internet customers with a focus on installation, maintenance and troubleshooting.

Responsibilities

Installs, maintains, repairs, and provides general supervision of telecommunications lines, including telephones, voice mail systems, fax lines, Internet, and wireless systems for new and existing residential customers Performs installation, maintenance and troubleshooting of high-speed internet and voice networks including associated wiring and equipment Responsible for administering all network services and performing tests on various equipment and circuits, monitoring all services, identifying issues and resolving any problems in equipment Supports and provides regular maintenance on all customer programs, monitors all requests and ensures customer satisfaction in all processes Performs installation and maintenance on all telecommunication networks Contributes to best client service and supports them during field visits Reviews work order requests to ensure services requested are completed Responsible for monitoring and maintaining equipment inventory to ensure equipment is on hand to complete installations as scheduled Utilizes various electronic testing devices Locates, identifies and marks buried infrastructure cables Configures and sets up of residential wireless access points and irrigation timers Activates Smart Home components and various other wireless devices Ensures that company vehicles are stocked with the necessary materials and equipment, keeps inventory of equipment and facilitates scheduled maintenance Performs maintenance and repair on outside plant facilities Uses a shovel and pick to dig up and bury cable; may be required to work in controlled environmental vaults (CEV) Assists other technical personnel in the performance of their duties when requested Responsible for ensuring customer satisfaction by providing information on all company products and promoting a positive, professional image Communicates, completes and signs all assigned work orders and is responsible for the submission of paperwork associated with warehouse and equipment requests, customer equipment or any other required documentation Maintains professional conduct with all customers and the general public at all times Performs all duties in adherence to OTOW standards Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices Maintains a positive and professional demeanor toward all residents, visitors and co-workers Performs other duties as assigned Education and Experience: High School Diploma or equivalent required 2+ years of field technician experience preferred 2+ years of wired and/or wireless internet experience preferred Skills and Knowledge: Must be able to read, write and understand English and have exceptional verbal and written communication skills Must have excellent attention to detail, be well organized, have the ability to multi-task, prioritize and plan to accomplish tasks Knowledge of advanced technological products available to consumers Ability to diagnose the nature of a problem and troubleshoot to correct it Personal Attributes: Strong interpersonal skills Inquisitive, detail-oriented with strong technological and analytical skills Honesty and integrity Self-motivated with a strong work ethic Continuous learner Commitment to diversity, equity and inclusion Certifications and Licenses A valid Florida Drivers License with acceptable driving history is required Qualifications: