Entry-level German Speaking Service Desk Agent

Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system. Participating in on-call duty. Creating, categorizing, resolving, and documenting tickets. Serving as a liaison with system specialists and other departments. Controlling, monitoring, and delegating tickets based on SLAs.

Documenting solution descriptions and maintaining the knowledge database. Providing training for new team members. Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems. Handling major incidents and communicating updates to management and departments. Conducting remote troubleshooting for end users.

Requirements

Interest in IT and motivation to start a career in the field Customer-oriented mindset with a helpful and positive attitude Confident communication skills in Hungarian, German, and English Basic understanding of PC hardware, Windows environments, and common software applications Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage Willingness to learn new technologies and processes Strong communication and teamwork skills Reliable, solution-oriented, and able to stay calm under pressure Previous customer service experience (e.

g. retail, hospitality, call center) is an advantage but not required Benefits Start your career in a visible and responsible IT support role within an international environment Gain insight into the IT operations of the defense and automotive industries Access professional training opportunities, mentoring, and internal learning programs Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work Join a supportive team with long-term career growth opportunities