Cloakroom Assistant Fixed Term Contract

Cloakroom Assistant Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.

As a Cloakroom Assistant on a fixed-term contract at Hawksmoor, you’ll be joining us for our busy Christmas season. You’ll be one of the first and last faces our guests see, helping us deliver warm, organised and generous hospitality from the moment they arrive. You’ll take ownership of the cloakroom during busy services, keeping guest belongings safe and organised while helping arrivals and departures run smoothly.

You’ll also work closely with and support our Reservations team during peak services, helping with guest arrivals, queues, seating and anything else needed to keep the front door running seamlessly. What You’ll Do Welcome guests warmly and confidently on arrival Manage the cloakroom, keeping coats and belongings organised and secure Support smooth guest arrivals and departures during busy services Work closely with the Reservations team, assisting with queues, seating and guest flow when needed Help manage busy periods at the front door, keeping things calm and organised Communicate clearly with the Reservations team, managers and wider floor team Assist with guest enquiries and requests with care and professionalism Support the wider team wherever needed during particularly busy services Who You Are Naturally friendly, welcoming and great with people Comfortable working in a fast-paced, busy restaurant environment Organised and able to stay calm when managing lots of guests at once Reliable, proactive and happy to jump in and support the team A great communicator who enjoys being part of a close-knit team Previous hospitality or customer-facing experience is helpful but not essential, as full training will be provided Our Values Welcome Everyone

• We create warm, inclusive spaces where people feel genuinely welcome. Work Hard and Be Nice to People
• We set high standards and treat each other with kindness and respect. Hit Hawksmoor Standards
• We care deeply about quality and consistency every day. Keep Evolving
• We stay curious, open to feedback and always looking to improve.

Benefits

30 days’ holiday Tronc paid for every hour you work, including holidays and breaks 25% Sunday Premium Referral bonuses from day one Paid annual volunteer days A dedicated restaurant welfare budget for healthy snacks, drinks, and extra support during busy times Free meals while you’re at work 50% off food in our restaurants for you and your loved ones HSF Health Plan – helping you look after your health and wellbeing Access to Perkbox for exclusive discounts and perks Taxsaver Commuter Ticket Scheme Cycle to Work Scheme Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR and a five-stage management development programme, run in partnership with the Watershed Management School We’re building a team that reflects the richness and diversity of the communities we serve.

At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.