Client Deployment Technician

Description: Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries.

By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support.

Position Overview

We are seeking an entry-level Client Deployment Technician to join our client services team in Framingham. This role configures, deploys, and ships end-user machines for Harbor IT clients, and manages the shipping and receiving of client hardware from our Framingham office. You are often the first Harbor IT contact a client's end user meets, guiding them through initial device setup and first-time login, so the work combines hands-on technical deployment with client-facing service.

It is a strong entry point for a recent technical-program graduate or a self-taught PC builder who wants to break into a national MSP and grow a career in IT. Location: Based in Framingham, MA office 5 days per week.

Key Responsibilities

Endpoint Setup & Deployment

• Configure and deploy end-user machines for client environments using imaging tools such as Microsoft Intune or equivalent
• Deploy software packages through Immy. Bot according to each client's configuration standards
• Refresh and replace aging devices across client fleets Shipping & Receiving
• Receive client hardware orders and confirm inventory against purchase records
• Configure and ship devices directly to client end users from the Framingham office
• Process device returns from client end users, including secure data wipe and retirement or return to the client Client Support
• Provide first-line setup support to client end users
• Guide client end users through first-time login to their workstation and business applications
• Represent Harbor IT professionally in every client interaction Qualifications: Familiarity with basic IT tasks, including workstation setup and imaging. Strong proficiency in:
• Windows and common productivity and SaaS tools
• Basic device setup and configuration
• Clear written and verbal communication
• A professional presence and comfort being the face of Harbor IT to client end users.
• Attention to detail and reliable follow-through on device tracking, chain of custody, and shipping.

Preferred Qualifications

• CompTIA A+ or equivalent certification
• Hands-on experience with Intune, Immy. Bot, or similar deployment tools
• Background building or repairing PCs
• Graduate of a technical program or equivalent hands-on experience Physical Requirements: This role involves regular shipping and receiving. You should be able to lift and move boxes of up to 50 pounds and remain on-site for the full workday.

Benefits

Competitive salary commensurate with experience

• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement plan with company match
• Unlimited PTO and holidays
• Professional development opportunities Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.