IT Service Desk Analyst II

The IT Service Desk Analyst II (Tier II) is responsible for providing assistance in troubleshooting end user and infrastructure support issues for Macon-Bibb County government.  To perform this job successfully, the incumbent must be able to manage and perform each essential duty and responsibility satisfactorily. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The following duties are normal for this position.  The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment.  Other duties may be required and...