Sup II - Sales Operations

JOB SUMMARY

Senior supervisory role is accountable for both team results and center-level project execution. Responsible for motivating, training and evaluating Inbound/Outbound Sales Agents with a focus on increasing unit sales, call activity and other Key Performance Indicators; manages customer problem/resolution, cancellations, coaching, call monitoring, payroll, schedule adherence, attendance and coaching to maximize performance.

In addition to team accountability, this position owns center-wide projects, process design and system validation work assigned by Sales and Service Center leadership, serves as a subject matter expert and change agent across all sales teams, and mentors newly promoted Supervisors. Scope of influence extends beyond the team to the performance of the center