Medical office Front Desk coordinator

Job Title: Medical Office Front Desk Receptionist Location: Mckinney, TX Department: Front Office Position Summary: We are seeking a friendly, organized, and proactive Front Desk Receptionist to join our team at Premier Pulmonary and Sleep. The ideal candidate will have a pleasant personality, excellent communication skills, and the ability to multitask in a fast-paced medical environment.

This role is essential in ensuring smooth daily operations and providing exceptional service to our patients.

Key Responsibilities

Patient Interaction & Communication Greet patients warmly and professionally upon arrival. Answer multi-line phones, direct calls, and take messages accurately. Provide excellent customer service and maintain a welcoming environment. Scheduling & Coordination Schedule appointments for consultations, follow-ups, and procedures.

Confirm appointments and manage cancellations or rescheduling. Coordinate with clinical staff to ensure timely patient flow. Insurance & Financial Duties Verify insurance eligibility and benefits prior to appointments. Collect co-pays, deductibles, and outstanding balances. Accurately post payments and provide receipts.

Medical Orders & Equipment Coordination Send and track orders for medical equipment (e.g., oxygen, CPAP, BiPAP). Follow up with DME (Durable Medical Equipment) companies to ensure timely fulfillment. Communicate with patients regarding order status and delivery. Team Collaboration Act as a liaison between front office, clinical staff, and external vendors.

Lead by example and support team members to ensure office efficiency. Participate in team meetings and contribute to process improvements.

Qualifications

High school diploma or equivalent; additional medical office training is a plus. 1–2 years of experience in a medical office or similar healthcare setting. Knowledge of insurance verification, co-pay collection, and medical terminology. Proficiency in EMR systems and Microsoft Office Suite. Strong organizational skills and attention to detail.

Ability to work independently and as part of a team. Preferred Traits: Pleasant and professional demeanor Strong multitasking and problem-solving abilities Dependable, punctual, and adaptable Bilingual (English/Spanish) is a plus Fulltime Hours Monday to Thursday 830 AM to 430 PM Friday 9AM to 2PM Part-time hours 8:30AM-330PM Monday to Thursday Pay highly dependent on experience.