Customer Development Rep

Who We Are: We are Newark, an Avnet Company, part of Farnell Global, the fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. From research and design through prototype to production, we are here to help you access the products and services you need 24/7.

With more than 80 years of experience, 47 localized websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow. Farnell Global trades as Farnell in Europe, Newark in North America, and element14 throughout Asia Pacific. We also sell direct to consumers through a network of resellers, and our CPC business in the UK.

We have been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.

Job Summary

Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications. Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis.

Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. Demonstrates ownership of account performance by consistently driving revenue and profitability, achieving key financial sales metrics, and independently making sound business decisions that balance customer needs with overall business objectives.

Principal Responsibilities: Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology. Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities. Promptly and accurately responds to prospective or existing customer information requests.

Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment. Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge, including projects in pipeline, critical start dates. Demonstrates flexibility across CDR and Customer Development responsibilities, including managing BDR line activity, executing sales campaigns, partnering directly with BDRs to drive quote follow-up and conversion, supporting sales growth, and ensuring accurate order entry.

Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers. Effectively communicates with customers regarding product availability, specifications, pricing, and solutions, providing accurate and detailed quotes and product recommendations based on customer needs.

Coordinates customer requirements related to inventory availability, delivery lead times, pricing, order requirements, and other sales-related requests to ensure a positive customer experience. Partners with internal sales teams and other departments to address customer needs, resolve issues, and support sales opportunities through completion.

Performs other duties and responsibilities as assigned to support CDR/BDR team and all business objectives. Job Level Specifications: Acquires basic skills through work experience or formal training to perform routine tasks. Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job.

Work is performed under supervision with detailed instructions. Priorities are provided for performing work. Interacts mostly with immediate peers within assigned customers/teams. Based on nature of the role, may respond to requests from others in the organization. Impact of decisions is primarily contained to the work of the job.

Work Experience: Typically requires less than one year of related experience.

Education

High School Diploma or equivalent Distinguishing Characteristics: Possesses knowledge of products or services typically for a specific brand or line of business. Exhibits the ability to deliver solutions for small and less complex accounts. Maybe required to occasionally travel to customer sites or attend training including some overnight travel.

Beginning demonstrated knowledge of systems such as Orbit, ERP, order management. Basic Excel skills, Microsoft office suite and Outlook.

What We Offer

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

Generous Paid Time Off 401K and Pension Plan Paid Holidays Family Support (Paid Leave, Surrogacy, Adoption) Medical, Dental, Vision, and Life Insurance Long-term and Short-term Disability Insurance Health Savings Account / Flexible Spending Account Education Assistance Employee Development Resources Employee Wellness, Leadership Development and Mentorship Programs Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law.

This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.