Sales & Operations Lead (Retail Stores)

Role Purpose Drive sales performance and operational excellence across existing stores, ensuring a seamless customer experience while meeting revenue and efficiency targets.

Key Responsibilities

1. Sales Ownership Own revenue targets across assigned stores Drive category-wise and store-wise sales performance Monitor daily, weekly, and monthly sales metrics
2. Store Operations Excellence Ensure smooth day-to-day store operations Drive adherence to SOPs, VM standards, and store hygiene Ensure staffing, rostering, and floor coverage optimization
3. Team Performance & Productivity Lead and manage store managers and frontline teams Drive productivity metrics like conversion, ATV, UPT Enable training and capability building
4. Customer Experience Ensure high-quality customer engagement across stores Drive NPS and repeat customer metrics Resolve escalations and improve service standards
5. Inventory & Availability Ensure stock availability and replenishment Coordinate with inventory and supply chain teams Minimize stock-outs and overstocking
6. Data & Performance Management Track store KPIs and drive action plans Analyze sales trends and identify growth opportunities Publish regular performance MIS
7. Store Expansion & Readiness Support new store launches and stabilization Ensure operational readiness and team preparedness Required Qualifications Graduate/Postgraduate in Business / Retail / Operations 6–10 years of experience in retail store operations Key Skills Strong business acumen People leadership Data-driven decision making Execution excellence