Customer Success Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Director based in the United States. This is an exciting leadership opportunity for an experienced SaaS customer success professional passionate about building strong customer relationships and developing high-performing teams.

You will lead Customer Success Managers and Customer Enablement Managers, ensuring customers achieve lasting value from innovative education technology solutions. Your work will directly influence customer retention, renewals, account expansion, and overall satisfaction. Combining strategic oversight with hands-on team leadership, you will strengthen customer engagement practices, improve operational processes, and use data to guide decisions.

Working closely with Sales, Product, Engineering, and Marketing, you will help deliver a consistent and scalable customer experience. This fully remote role offers the opportunity to contribute to solutions that support educators, professional development, and improved student outcomes.