Support Executive

1. Support Ticket Resolution: Resolve a minimum of 60 support tickets per day. Maintain an average resolution time of less than 5 hours. Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
2. App-Related Tasks: Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day). Ensure the accuracy of 99% of data entered for app-related formalities. 3.Admission Formalities: Complete all admission formalities as per SOP within the next day (A+1 day). Ensure the accuracy of 99% of data entered for admission formalities.
3. Registration Formalities: Complete all registration formalities as per SOP within the required timelines. Ensure the accuracy of 99% of data entered for registration formalities.
4. Team Training and Assessment: Conduct team assessments three times a month. Allocate work and solve doubts as per company SOP. Ensure team members are trained and their work aligns with company SOP. 6.Subordinate Supervision and Achievement: Ensure subordinates carry out their work diligently. Assist subordinates in achieving their Key Result Areas (KRA).

Benefits

Competitive Salary and Benefits