Logistics Co-Ordinator

Celtic Manor Collection Job Description and Person Specification DEPARTMENT Purchasing Stores POSITION Logistics Co-ordinator (Receiving Agent) GRADE Team Member REPORTS TO Stores Manager, Assistant Stores Manager Purchasing Manager Note: This job description in no way states or implies that those duties listed below are the only ones to be performed by the employee occupying this position.

Employees will be required to perform any other job-related duties assigned by their Senior Manager.

POSITION OVERVIEW

Responsible for accepting deliveries of products and parcels into the Main Stores. Notifying Departments of parcel deliveries in a timely manner and correctly logging inward and outward movements. Processing and maintaining the stores deliveries and requisitions on the Microsoft NAV and Concept systems. Assist in producing end of month Reports for Accounts Dept and assisting Stores team as and when required.

GENERAL Responsible for helping to maintain a customer-focused culture which support the values expressed in the Resort Ambition and the Resort’s business goals of profitability and service quality. Establishes and maintain effective and positive relationships within the team as well as other departments. Complies with the resort’s Health and safety, Hygiene policies as well as all other resort policies and procedures.

Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible. 5. To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs. To perform related duties and special assignments as and when required. JOB FUNCTIONS Communication Employees are encouraged to take a lively interest in the activities of the company and, should there be anything on which you have insufficient information or where you are unsure, should ask your immediate line manager. Employees are encouraged to ask questions and to speak to each other. Budgets Maintains an understanding and acceptance of the monthly budgets and a motivation to achieving these. Standards Maintains an understanding of the standards set and expected for the Department and is responsible for the enforcement of these standards through associated job requirements. Controls Maintains an understanding of the controls in place that monitor performance of the Department. Structure Respects the organisational structure in place and the duties and responsibilities of all team members. Conducts yourself professionally and with respect for the professionalism of all other team members and the roles they play in achieving the departmental objectives. Team Ensuring you are trained in all relevant courses applicable to your position and remains passionate about achieving the ultimate internal/external customer experience. Delivery Responsible for delivering the ultimate in professional internal/external customer service with the standards expected and trained by the Department. Responsible for all stock and the care and control of all professional equipment within your working environment. Responsible for the cleanliness and presentation within your working environment in accordance with set standards. Participates in monthly audits and checks on all equipment to verify its location and ensure its full, safe operation. Responsible for escalating any complaints to the Department Manager immediately, providing full details. To ensure that all goods being delivered to the Stores correctly match the purchase order, including the delivery of draught Beers to the various cellars in the Resort. To ensure that the quantity delivered by a supplier or agency correctly matches the quantity stated on the invoice/delivery note. Responsible for the processing of all Non-Stock, Non-food, Food and Beverage delivery notes/invoices onto the Microsoft NAV system. Responsible for the processing of all Golf, Retail Spa delivery notes/invoices onto the Microsoft NAV system, Lightspeed, Book4Time and Concept Systems. To be responsible for the processing of all ‘stores issues’ for non-food, food and beverage outlets onto Microsoft NAV system. To update all records relating to delivery errors, out of stocks and the food diary. To ensure that the goods delivered are logged correctly and comply in all ways with Resort Specifications. This includes checking Quality, Temperature, Hygiene Standards, sufficient shelf life by thorough checking of Expiry Date, Weights and that all perishable goods are treated with due care and urgency. To ensure the correct handling of goods in compliance with the Resort’s Health Safety, Food Hygiene and Fire and Safety policies. To ensure correct segregation of duty with regards responsibility for all goods. To ensure the safe positioning and security of goods until they are taken into stores. To keep up to date records of any irregularities regarding delivery times, delivered goods. Any returned goods are logged and a proof of return kept on file, so that credits can be obtained. Is responsible for the general housekeeping of the Goods Delivery Bay, ensuring the cleanliness and safety of the area for staff and outside agencies. To be responsible for the removal of excess quantities of wooden pallets via contact with the nominated Contractor. To be responsible for the safe storage and subsequent removal of used toner and ink cartridges in the Goods in Yard. To assist the Stores Department with month end Stocktaking procedures as required. Establishes and maintains effective and positive relationships with his/her own team as well as with other departments. Complies with Resort’s Health, Fire and Safety and Hygiene policies as well as all other Resort policies and procedures. Reports all situations which may represent a danger to guests or staff immediately to his/her supervisor and takes action to rectify the situation, if possible. Ensures that resources are used effectively, minimising waste to protect our environment and to reduce costs. Performs related duties and special assignments as and when required. To ensure parcels supplied by couriers/suppliers are received and issued promptly according to the parcel control system. To document and notify Internal Departments of items being stored in the Goods In yard or within the Main Stores. To chase departments that fail to collect their goods in a timely manner. To notify and assist the Purchasing team in the return/collection of unwanted products and parcels. Support and assist the stores team when periods allow, including picking and issuing of stock. To act as the face of the company at all times. To act in a polite /professional manner. Training Responsible for attending all required training as scheduled. Leadership Maintains an understanding of the departmental objectives and contributes to a positive team environment, focussed on achieving the ultimate Department experience. Is present for all briefings and debriefs conducted by the Supervisor on duty. Team Building Responsible for contributing to team building sessions both within and outside the resort. Checking Contributes to the gathering of information as directed by the Department Manager including customer feedback, staff feedback, financial performance and any other as required. Evaluation Contribute to compiling periodic reports based on the checking process. Contributes to the analysis of information gathered and in proposing changes within the department. Innovation Supports the implementing of changes to ensure continuous innovations and improvements are made within the department.