Director of Account Management

The Director of Account Management provides strategic leadership and direction for NCM’s Account Management team, ensuring clients receive consistent, value-driven partnership and support. This role is responsible for developing a high-performing team, fostering strong client relationships, and aligning client objectives with NCM’s capabilities.

The Director serves as a senior advocate for client success, guiding the creation of strategic account plans, monitoring key performance metrics, and ensuring alignment across internal teams including Delivery, Sales, Product, and Operations. In addition, this position drives continuous improvement in account management practices, and champions initiatives that enhance client satisfaction, retention, and long-term value.