Program Manager, IT (BWC)

There is only one city in the country that can say it is the Nation’s Capital – Washington, D.C. Given that distinction, The Metropolitan Police Department is the premiere law enforcement organization in the city. We receive over 22 million visitors a year, have almost 700,000 residents, and 21,000 private business. The Department consists of more than 4,200 members: approximately 3,550 sworn members and over 650 civilian employees.

We are one of the most diverse and highly trained departments in the country. We have the honor of safeguarding and protecting not only our nation’s residents, but also people from all over the world. The Metropolitan Police Department (MPD) offers an attractive benefits package. The benefits package includes competitive compensation, health insurance, prescription drug coverage, dental, vision, short- and long-term disability and life insurance, as well a strong retirement benefit and savings options.

Employees are also eligible for our employer contributed 401a plan after one year of employment. Additional perks such as discounts on wireless carriers, gym memberships, amusement park tickets and much more! Additional information can be found at: DCHR Benefits This position is located in the Metropolitan Police Department (MPD), Technical Services Bureau (TSB), Technology Division Chief Information Officer, Customer Support Branch.

The mission of MPD is to safeguard the District of Columbia and protect its residents and visitors with the highest regard for the sanctity of human life. We will strive at all times to accomplish our mission with a focus on service, integrity, and fairness by upholding our city’s motto, Justitia Omnibus – Justice for All.

The (TSB) oversees all information technology services, as well as records management, fleet services and evidence control of the IT component of the bureau include software development, data quality and compliance, business application development, and information technology program management. The Records Division provides services like fingerprinting, gun registration, and background checks.

The Program Manager provides strategic leadership, operational oversight, and program management for the Department’s Body-Worn Camera (BWC) and Evidence Retrieval (CCTV) programs. These programs directly support mission-critical public safety operations. The incumbent manages technology systems, personnel, vendor relationships, budgets, compliance requirements, and operational processes to ensure reliability, effectiveness, and continuous improvement.

The position serves as a key member of the TSB management team and contributes to organizational strategy, planning, and performance initiatives. The incumbent will be responsible for the following: Serving as a member of the MPD-TSB management team, and in that capacity engages and contributes to the overall performance matrix, strategy, planning, and any other discussion or subject that improves the overall functionality and operational health of the department.

Overseeing and managing the performance efforts related to assigned systems for the MPD BWC and Evidence Retrieval programs; and mapping out project plans from multiple groups. Maintaining support and troubleshoots programs used, including, but not limited to: Axon, Fusus, and drone support. Leading matrixed teams and cross-functional initiatives to deliver enterprise solutions; providing tactical and strategic leadership for assigned programs; and working with peer organizational leaders in IT, vendors, and client business partners to provide and maintain a robust system solution.

Developing and managing program resource requirements for the Body-Worn Camera (BWC) and digital evidence programs, including budget projections, equipment lifecycle and replacement requirements, software licensing, vendor services, system maintenance, storage capacity, staffing requirements, and planned technology enhancements.

Monitoring expenditures and resource utilization; identifying anticipated funding needs and cost risks; and developing recommendations to support annual budget formulation, procurement planning, and long-range program sustainability. Providing technical and operational recommendations to MPD leadership and appropriate policy officials regarding the technology-related provisions of BWC and digital evidence policies.

Evaluating system capabilities, configuration options, operational requirements, data integrity controls, evidence-management practices, and emerging technologies and recommends changes that improve transparency, accountability, system reliability, evidentiary integrity, and compliance with applicable legal and Department requirements.

Coordinating with the Customer Support Branch to establish service delivery and technical support expectations for BWC and digital evidence systems, including incident response, service request resolution, user access and account support, equipment troubleshooting, escalation procedures, system availability, and resolution of recurring technical issues.

Establishing service priorities and performance expectations for issues affecting sworn and civilian users and monitors support trends to identify systemic problems requiring corrective action, system enhancement, additional training, or escalation to vendors or other TSB technical components. Coordinating with IT Infrastructure and Engineering, Desktop Support, Cybersecurity, Network Operations, application support personnel, MPD operational components, procurement and contracting personnel, vendors, and other technical stakeholders to plan and implement BWC and digital evidence system deployments, upgrades, integrations, maintenance activities, and operational improvements.

Ensuring technical dependencies, security requirements, interoperability, resource requirements, schedules, and operational impacts are identified and addressed. Collaborating with shareholders to plan for integration, improved operability, gather requirements, and maintain a high level of support for business operations.

Developing, overseeing, and updating Standard Operating Procedures (SOPs) governing BWC and digital evidence program operations to ensure consistent processes, accountability, regulatory compliance, and adherence to MPD policies and technical requirements. Developing, reviewing, and updating Statements of Work (SOWs) for contracts and procurements supporting BWC and digital evidence systems, including system implementation, maintenance, technical support, upgrades, integrations, equipment, software, and professional services.

Defining technical requirements, deliverables, performance standards, service-level expectations, timelines, and acceptance criteria to ensure contracted services meet MPD operational and program requirements. Partnering with MPD operational commanders, investigative units, business owners, TSB leadership, technology managers, cybersecurity personnel, records and evidence stakeholders, legal and policy officials, and external technology partners to establish program requirements, priorities, implementation strategies, and service expectations for BWC and digital evidence systems.

Facilitating resolution of competing operational and technical requirements and elevates significant risks, resource constraints, or policy issues to appropriate leadership for decision. Developing and presenting program performance reports, dashboards, risk assessments, and executive briefings regarding BWC and digital evidence operations.

Reporting on system performance, project milestones, vendor performance, service issues, budget status, compliance concerns, operational risks, and corrective actions to the DCIO, TSB leadership, and other authorized stakeholders. Managing vendor and third-party relationships supporting BWC and digital evidence systems.

Monitoring vendor performance against contractual requirements and service-level expectations; coordinating system maintenance, upgrades, technical support, and issue resolution; evaluating vendor recommendations; and escalatimg significant performance, security, contractual, or operational concerns through appropriate management and procurement channels.

Leading the identification, analysis, documentation, and prioritization of business and technical requirements for BWC and digital evidence system enhancements, new functionality, integrations, and interfaces. Working with operational users, technical personnel, system owners, vendors, and other stakeholders to translate mission and business needs into defined system requirements and implementation priorities.

Planning and overseeing system testing, validation, and user acceptance activities for new BWC and digital evidence functionality, upgrades, integrations, and configuration changes. Ensuring appropriate technical personnel and business users verify system functionality, interoperability, security, performance, and operational readiness before production implementation.

Overseeing training, documentation, change-management, and user-adoption activities associated with significant system changes. Advising the Metropolitan Police Academy on the development and delivery of training related to assigned systems; and attending vendor-provided training. Developing and maintaining program procedures, business processes, internal controls, and governance practices necessary to support compliant BWC and digital evidence operations.

Ensuring program activities align with applicable MPD policies, District requirements, records retention requirements, privacy requirements, cybersecurity controls, evidentiary standards, chain-of-custody requirements, and other applicable legal and regulatory requirements. Leading and participating in technical and operational governance meetings concerning BWC and digital evidence system enhancements, integrations, configuration changes, service issues, and modernization initiatives.

Evaluating proposed changes, identifying technical and operational impacts, coordinating stakeholder requirements, and developing recommendations regarding priorities and implementation. Directing and overseeing processes governing the receipt, preservation, classification, retention, retrieval, redaction, authorized disclosure, transfer, and disposition of BWC and CCTV digital evidence within the program's responsibility.

Establishing controls and quality assurance measures to protect evidentiary integrity, maintaining chain of custody, safeguarding sensitive information, and ensuring compliance with applicable records retention, privacy, disclosure, and evidentiary requirements. Overseeing the establishment and maintenance of event classifications, metadata standards, retention schedules, access controls, and related digital evidence management configurations consistent with approved MPD policy and applicable legal requirements.

Establishing and maintaining BWC and digital evidence event-tagging classifications and associated retention requirements in coordination with MPD operational, legal, records management, and policy stakeholders. Ensuring event-tagging categories accurately reflect incident and evidentiary classifications and that associated retention periods comply with applicable MPD policies, District records-retention requirements, legal obligations, and evidentiary standards.

Overseeing implementation of approved event-tagging and retention configurations within the digital evidence management system and evaluates proposed changes for operational, legal, and records-management impacts. Overseeing the timely processing and fulfillment of authorized digital evidence requests from prosecutors, investigators, courts, public records functions, and other authorized entities.

Ensuring appropriate controls are maintained for retrieval, review, redaction, disclosure, documentation, and transmission of digital evidence. Serving as a technical subject-matter expert and, when required, provides testimony or formal technical explanations regarding BWC and CCTV system operation, digital evidence retrieval, system records, chain of custody, authenticity, and applicable evidence-management processes in judicial, administrative, investigative, or other authorized proceedings.

Improving operational efficiency by analyzing existing functions, maximizing the use of resources, and identifying outstanding issues impacting the organization's ability to perform its mission. Directing and evaluating feasibility studies, technical assessments, market research, alternatives analyses, and business cases for proposed BWC and digital evidence technologies, software, hardware, storage solutions, and related services.

Evaluating functionality, interoperability, cybersecurity, lifecycle costs, vendor capability, operational impact, evidentiary requirements, implementation risk, and program benefits and develops recommendations regarding acquisition, replacement, enhancement, or modernization. Ensuring compliance with MPD and the District of Columbia’s Technology Division Chief Information Officer IT policies, general orders, and regulatory standards.

Exercising full supervisory authority over assigned subordinate staff responsible for BWC, CCTV retrieval, and digital evidence program operations. Planning and assigning work; establishing priorities and performance standards; evaluating employee performance; identifying training and development requirements; recommending selections, promotions, awards, reassignments, and disciplinary actions; resolving employee complaints and grievances; managing employee and labor-relations matters within delegated authority; and ensuring efficient utilization of personnel resources.

Performing other related duties as assigned. Qualifications, Education and Work Experience Qualifications Advanced knowledge in applying Criminal Justice practices to ensure effective, accountable policing and to develop recommendations for improvements in investigation and enforcement activities. Expert knowledge of Body-Worn Camera (BWC) and Evidence Retrieval (CCTV/digital evidence) systems, including platforms such as Axon and Fusus, and the ability to serve as the technical authority for their configuration, integration, and lifecycle management.

Advanced knowledge and skill in digital video and evidence management systems, including chain-of-custody requirements, evidence retention schedules, data integrity, redaction tools, and secure storage/transfer of BWC and CCTV footage. Advanced knowledge and skill in camera hardware and infrastructure, including body-worn camera devices, docking/upload stations, in-car and fixed CCTV camera systems, drone-based video capture, and associated network and cloud storage architecture.

Advanced knowledge of applicable laws, regulations, and policies governing the collection, retention, release, and use of digital evidence and video footage, including public records requests, FOIA, and law enforcement evidentiary standards. Ability to translate leaderships direction into program requirements, projects, technical controls, vendor management, digital-evidence operations, staff supervision, system improvements, compliance, and measurable results.

Ability to provide expert-level technical guidance and testimony regarding the authenticity, retrieval, and chain of custody of BWC and CCTV footage in legal and administrative proceedings. Proven track record of effectively leading and managing employees, managing performance, and setting goals for teams and individuals supporting BWC and Evidence Retrieval programs.

Project management experience, including delivering implementation projects for BWC, CCTV, and digital evidence solutions in complex environments involving multiple technical disciplines, IT staff, software vendors, and outsourcing partners. Exceptional interpersonal and customer service skills, with the ability to work effectively with sworn personnel, command staff, prosecutors, and other stakeholders relying on BWC and digital evidence systems.

Excellent time management skills. Must possess excellent analytical and problem-solving skills, particularly in troubleshooting BWC, CCTV, and evidence retrieval system issues. Excellent verbal and written communication and presentation skills.

Education

Bachelor’s degree in information systems, computer science, economics, statistics, mathematics, or another quantitative field is preferred. An equivalent combination of education and experience will be considered. Work Experience Applicants must have at least one (1) year of specialized experience equivalent to at least the MS-13 grade level in the District of Columbia government, or its non-District equivalent, gained from the public or private sector.

Specialized experience for this position includes but is not limited to experience in IT process automation such as backup, recovery, deployment, security, firewalls, remote access; managing digital evidence systems and leading teams or supervising IT personnel. Licensures, Certifications and other requirements The employee is required to possess and maintain a valid District of Columbia driver’s license or it’s state equivalent.

Work Environment Work location is in an office environment. Work is sedentary and may require walking and standing in conjunction with travel and attendance at meeting and conferences away from the work site and carrying light items, such as laptops, papers, books, small parts, and driving an automobile. Other Significant Factors This position requires the incumbent to perform related duties throughout the district and surrounding areas.

Applicants must have the ability to travel independently to various work sites. Promotion Potential: No Known Promotion Potential Collective Bargaining Unit: This is a non-union position; therefore, it is not covered under a collective bargaining agreement. Position Designation: This position is considered “emergency” per DPM Chapter 12. An emergency employee must report to or remain at work if activated, during a declared emergency. Position Suitability: This position is deemed as “Security Sensitive” pursuant to Chapter 4 of the D.C. Personnel Regulations, in addition to the general suitability screening and criminal background check (pre-employment and periodic), individuals may be subject to the following checks and tests: a. Traffic record check (as applicable); b. Pre-employment drug and alcohol test (as applicable); c. Consumer credit check (as applicable); d. Reasonable suspicion drug and alcohol test; e. Random drug and alcohol test; f. Return to duty or follow-up drug and alcohol test; and g. Post-accident or incident drug and alcohol test. Due to the sensitive nature of work performed within the Metropolitan Police Department, all selected candidates must undergo and successfully complete and enhanced background investigation, including criminal history and credit checks, as a condition of employment. Residency Preference Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment. If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment. Equal Employment Opportunity (EEO) Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor. Click here to review additional information Employee Disclosure & Information for Applicants