Inside Sales Support

About the Role

At Matrix, great IT starts with great people. We help clients solve business challenges through technology, relationships, and responsive service. The Inside Sales Support role plays an important part in that work by helping Client Executives and clients move smoothly through the sales process. In this role, you will provide organized, detail-focused support for opportunities, quotes, orders, renewals, customer requests, and communication across internal teams, vendors, manufacturers, and distribution partners.

This position is a strong starting point for someone who enjoys customer service, coordination, technology, and sales operations. It offers exposure to client relationships, IT solutions, and the sales process while focusing primarily on support, accuracy, and follow-through. Future growth opportunities may be available as business needs arise, but movement into a sales position is not guaranteed.

We are especially interested in candidates who have experience or familiarity with the IT industry , technology products, managed services, hardware/software sales, vendor partnerships, or IT solution providers. WORK LOCATION: Kentucky: Louisville / Indiana: Jasper, Evansville, Bloomington, or Indianapolis What You’ll Do Client Executive Support: Provide day-to-day support to assigned Client Executives and their clients.

Client Communication: Respond promptly and professionally to requests from clients, Client Executives, vendors, and internal teams. CRM Management: Create, update, and maintain client, opportunity, and activity records in the CRM according to established processes. Quoting Support: Prepare client-facing quotes for products and services, with guidance from Client Executives and other team members as needed.

Deal Registration: Coordinate deal registration submissions, updates, and tracking with manufacturers and partners. Vendor Coordination: Communicate with vendors and distribution partners on behalf of Client Executives when needed. Order Support: Place and track orders and communicate order progress, shipping status, and estimated arrival dates to clients.

Internal Coordination: Help coordinate communication between Client Executives and internal teams, including Solution Architects, Project Managers, and Delivery Engineers. Information Routing: Provide process, pricing, and product information, or route questions to the appropriate person. RMA Support: Assist with return merchandise authorization requests.

Invoice Questions: Help address invoice or payment questions by coordinating with the appropriate internal team. Renewals: Track renewal dates and assist with renewal quotes and timely client communication. Account Support: Support account planning and research to help Client Executives identify potential needs and opportunities within existing accounts.

New Client Research: Assist with research and preparation that supports new-client development when requested. Team Backup: Provide backup support to other members of the Sales Support team as needed. Learning and Development: Participate in structured training, self-paced learning, and other educational activities to build knowledge of company processes, products, services, and IT solutions.

Knowledge Sharing: Share process knowledge and assist with training other team members as experience and responsibilities allow. Other Duties: Perform other related duties as assigned. Travel: Travel as needed, typically less than 10%. What Helps You Succeed Communication: Clear, professional written and verbal communication.

Organization: Strong attention to detail, follow-through, and ability to keep work moving. Customer Focus: A helpful, service-minded approach to resolving questions and coordinating solutions. Accountability: Dependability, ownership, and willingness to follow established processes. Teamwork: Ability to work collaboratively with clients, colleagues, manufacturers, vendors, and distribution partners.

Curiosity: Interest in learning new systems, tools, products, services, and sales processes. Problem Solving: Practical judgment and willingness to ask questions when needed. Prioritization: Ability to manage multiple requests and adjust priorities in a changing environment. Technology Comfort: Comfort working with computers and business software.

IT Interest or Experience: Interest in technology and how an IT solutions provider supports clients. Prior experience in IT, managed services, technology sales, distribution, hardware/software sales, or vendor partner environments is helpful. Required Education, Training, and Experience Education or Experience: Associate degree or equivalent relevant experience.

Core Skills: Strong communication, organization, and customer-service skills. Learning Mindset: Willingness to learn Matrix’s systems, products, procedures, and technology solutions. Work Style: Ability to provide accurate, timely, and professional support in a team-based environment. Preferred Education, Training, and Experience IT Education: Associate or bachelor’s degree in Information Technology, Computer Science, Business, or a related field.

IT Industry Experience: Experience working for an IT solutions provider, managed services provider, value-added reseller, technology vendor, distributor, or similar technology-focused organization. Business Software: Experience with Microsoft Excel, Outlook, Teams, or other business software. CRM Tools: Familiarity with a CRM system, such as Connect.

Wise or Salesforce. Quoting / Order Tools: Familiarity with quoting tools such as Quote. Werks or Quosal, or financial and order-management systems such as Dynamics or Great Plains. Technology Exposure: Experience with or interest in IT hardware, software, cloud services, cybersecurity, networking, licensing, renewals, or technology purchasing.

Manufacturer Knowledge: Manufacturer training, certifications, or partner experience with companies such as Cisco, HPE, VMware, Microsoft, Dell, Lenovo, or similar technology providers. Role Scope and Development This is an Inside Sales Support role focused on coordination, service, accuracy, and follow-through. The position can provide a foundation for developing a career in IT sales through exposure to clients, technology solutions, manufacturers, vendors, and sales processes.

Any future move into a sales position would depend on the employee’s interests and qualifications, business needs, and available opportunities. Advancement is not guaranteed, but the role provides valuable experience for someone interested in building a career in the IT industry. Why Matrix? At Matrix, we believe technology works best when relationships come first.

Our purpose is to help people succeed and improve their lives, and our niche is to Humanize IT. As part of our team, you will work with people who value: Leading with Positivity: We bring energy, optimism, and a helpful mindset. Doing the Right Thing: We act with integrity and care for clients and teammates. Commitment to Excellence: We follow through, keep learning, and take pride in our work.

If you are organized, curious, service-minded, and interested in technology, this role could be a great fit.