Customer Service Specialist

Your responsibilities

You’ll meet and greet our customers when they come into the branch, and quickly ascertain the reason for their visit. You’ll initiate conversations about customers’ lives and goals, genuinely listening to them, and identifying opportunities to meet their needs and expand their product portfolio. You take accountability to deliver results and contribute to your branch achieving all targets and service level agreements.

You proactively seek feedback and opportunities to learn and grow, and you know the importance of your contribution to helping all Australians own their own home. You help customers to understand modern ways of banking and are confident in educating them about Digital banking channels. Your experience Minimum of 2 years’ in a customer service role Sales experience is highly regarded Experience in the Financial Services sector is desirable