Food and Beverage Team Member

Job Title: Food & Beverage Team Member Part of the Searles Leisure Group, Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat.

With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor. Job Purpose: As a Food and Beverage Team Member you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This role is customer focused within a fast- paced environment, the post holder will therefore have good communication skills and a passion for delivering excellent customer service.

Key Responsibilities

• Engaging with the customers, providing excellent customer service.
• Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as required.
• Handling card and cash payments in line with company cash handling procedures.
• Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.
• Assist with the setup of the function rooms, bar & restaurant for weddings and events.
• To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.
• To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.
• Report all technical and quality faults to Supervisors/ Management.
• Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.
• To complete any in-house training as required and participate in team meetings.
• To act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.
• To perform any other duties as required.
• Support the company’s mission and objectives through compliance to Policies and Procedures. Key Relationships:
• Food and Beverage Team including supervisors
• Food and Beverage Front of House Manager
• Events Manager Education, Training & Experience:
• Teamwork skills and the ability to act as the public face of the business
• Computer literate
• Previous Experience within a similar setting desirable but training will be given.
• Food Hygiene Certificates (Desirable) Disposition & requirements:
• Full valid Driving Licence for UK (Desirable)
• Flexible Schedule, for Working hours
• Maintain a professional standard of work attire.
• Standard full length black trousers or skirt, company shirt/top
• Mid to long length hair must be neatly tied back
• Jewellery kept to minimum, No chipped nail polish.
• Closed toe formal black shoes
• Excellent Customer Service
• Strong Work Ethic, Organised with Good Timekeeping Skills
• Enthusiastic and Energetic Team Play
• Works well in a fast-paced environment
• Polite and well-mannered with good communication skills Hours of Work: 8 hours yearly average, permanent contract.