Merchandiser

About The Role

Sell products/services to meet sales targets for the assigned business/territory and overall business objectives. General Responsibilities: Assist management in managing daily operational expenses in relation to the operating budget. Implement action plans (e.g., making regular calls/visits, taking orders, etc.) to achieve sales targets for the assigned business/territory.

Track individual and team progress against key performance indicators and sales plans. Prioritize and review daily sales activities. Conduct sales activities for the assigned business/territory, including product portfolio management, introducing marketing plans, order-taking, and preparing in-store marketing and merchandising displays.

Prepare quotations, proposals, and contracts for sales agreements. Report on competitor activities and products. Record sales data for reporting and tracking purposes. Maintain relevant customer data in the appropriate customer relationship management database. Coordinate continuous improvement activities to enhance the sales process, sales plans, customer satisfaction, etc.

Track and ensure payments are collected from customers. Investigate, resolve, and record customer issues and provide advice on follow-up actions. Respond to customer orders and inquiries, and inform them about promotions and new products. Work with relevant departments to ensure timely product deliveries. Assist in maintaining close and positive business relationships.

Skills and Knowledge: Good working knowledge with at least 1-2 years of experience in a similar role and understanding of the industry/market/competitors/customers. Good working knowledge of the assigned territory/products/services and sales skills. Skilled in communication and negotiation. Basic skills in research and analysis.

Proficient in Microsoft Office (e.g., Excel, Word, and PowerPoint). Fluent in both Malay and English (spoken and written).

Education

SPM or equivalent qualification. What You Will Deliver Click to add description here What You Bring Why Join DKSH